Idriss Cherih
Mississauga
Summary
Professional service with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
8
8
years of professional experience
Work History
Claims Manager
TD Insurance Home & Auto
10.2024 - Current
- Assisted in processing claims by collecting necessary documentation and information from clients.
- Supported team in reviewing claim submissions for accuracy and completeness.
- Learned to utilize claims management software to track and manage case progress.
- Adapted to changing regulations and policies related to claims processing procedures.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Determined proper course of action for claims processing.
Team Lead Bilingual Customer Sales and Service
Air Canada
05.2023 - 09.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Coordinated service requests and ensured timely responses to maintain operational efficiency.
- Maintained knowledge of products and services to provide accurate information to customers.
- Executed daily administrative tasks, supporting team operations and service delivery goals.
- Documented customer interactions and feedback to improve future service quality.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
- Employed problem-solving skills to address customer concerns effectively and efficiently.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
Business Development Advisor
Desjardins
08.2022 - 05.2023
- Advised clients on best practices in business development, leading to improved client satisfaction.
- Evaluated potential markets for entry, providing data-driven recommendations for leadership decisions.
- Fostered long-term relationships with key clients for enhanced customer retention.
- Worked closely with product development teams to ensure offerings met both customer needs as well as market demands.
- Maintained detailed records of client interactions and progress toward sales goals, enabling accurate forecasting and informed decisionmaking.
- Developed business pipeline using cold and warm techniques.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Addressed each customers' needs and wants to recommend suitable product options.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
Branch Manager
Enterprise Rent-A-Car
03.2018 - 07.2022
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve efficiency.
- Analyzed customer feedback to identify areas for service improvement, driving higher satisfaction rates.
- Implemented sales strategies that increased branch revenue through targeted marketing initiatives.
- Coordinated scheduling and resource allocation to effectively meet operational demands during peak periods.
- Fostered a positive team environment through regular performance reviews and constructive feedback sessions.
- Established relationships with local businesses to enhance community engagement and drive foot traffic to the branch.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Education
Bachelor's Degree Economics And Management - Economics And Management
Lille !
Lille France 09-2017
Skills
- Claims analysis
- Claims investigation and research
- Patience and calmness
- Stress tolerance
- Complaint handling
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Claims Manager
TD Insurance Home & Auto
10.2024 - Current
Team Lead Bilingual Customer Sales and Service
Air Canada
05.2023 - 09.2024
Business Development Advisor
Desjardins
08.2022 - 05.2023
Branch Manager
Enterprise Rent-A-Car
03.2018 - 07.2022
Bachelor's Degree Economics And Management - Economics And Management
Lille !