MIKE GAUDETTE
`SUDBURY
Summary
Results-driven supervisor with a proven track record in optimizing operations, enhancing employee performance, and implementing effective training programs. Committed to fostering a motivated workforce and driving process improvements that elevate service efficiency.
Overview
59
59
years of professional experience
Work History
Coordinating Supervisor
Golf Sudbury
Greater Sudbury, ON
05.2001 - 05.2025
- Coordinated daily operations to ensure efficient workflow and high-quality service delivery.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented process improvements that increased team productivity and reduced response times.
- Oversaw scheduling and resource allocation to optimize service efficiency during peak times.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Train Dispatcher
VALE INC.
Greater Sudbury, ON
04.1966 - 10.1999
- Coordinated train movements to optimize scheduling and minimize delays.
- Trained junior dispatchers on procedural best practices and system navigation.
- Monitored real-time train operations utilizing advanced dispatching software.
- Streamlined communication between crews, customers, and management to enhance service delivery.
- Managed train movement orders, ensuring accurate and timely transmission to relevant parties.
- Provided comprehensive dispatcher training to new hires, fostering a skilled and prepared workforce.
- Promoted a positive work environment through open communication channels and active employee engagement initiatives.
- Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.
- Reduced overtime costs by closely monitoring work hours and adjusting staff allocation as needed based on demand fluctuations.
- Improved dispatcher accuracy through regular performance evaluations and targeted feedback sessions.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
Education
AAA COURSE - Public Relations
VALE
Greater Sudbury, ON03-1990
High School Diploma -
SFSS
Sturgeon Falls, ON06-1965
Skills
- Workload prioritization
- Employee motivation
- Task delegation
- Meeting facilitation
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Team Sports
Timeline
Coordinating Supervisor
Golf Sudbury
05.2001 - 05.2025
Train Dispatcher
VALE INC.
04.1966 - 10.1999
AAA COURSE - Public Relations
VALE
High School Diploma -
SFSS