Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AISHA OMEZI

Thorold,ON

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Coordinating Supervisor

MERCIEHOMECARE
Thorold, Ontario
06.2022 - Current
  • Reviewed, analyzed and monitored employee performance to ensure adherence to established standards.
  • Developed strategies and procedures for improving team productivity.
  • Coordinated staff schedules and managed workflow to meet project deadlines.
  • Provided guidance and support to employees in their assigned tasks.
  • Resolved conflicts between employees or departments in a timely manner.
  • Monitored inventory levels of materials, supplies and equipment needed for operations.
  • Performed administrative duties such as preparing reports, maintaining records.
  • Planned special events related to the organization's activities or objectives.
  • Maintained positive relationships with vendors, suppliers and other external parties.
  • Created systems to track progress against goals set by management.
  • Supervised daily operations within the department ensuring accuracy and efficiency.

Sales Associate

PANDORA
Brampton, Ontario
01.2018 - 09.2023
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Collaborated with management teams to develop innovative marketing strategies.

Sales Lead Manager

TRUE RELIGION
Milton, Ontario
02.2020 - 08.2023
  • Assisted in developing promotional materials such as brochures, flyers.
  • Maintained relationships with existing clients by providing product updates and information.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Collaborated with marketing department to ensure effective promotion of products and services.
  • Managed a team of 10+ sales representatives, providing guidance and support.
  • Analyzed customer feedback to identify areas for improvement in products and services.

Education

Advanced Diploma - Child And Youth Care

Humber College
Toronto, ON
11-2023

Some College (No Degree) - REAL ESTATE EDUCATION

Humber College
Toronto, ON

Skills

  • Workload prioritization
  • Task Delegation
  • Staff Management
  • Budget Management
  • Business Administration
  • Customer Service
  • Team Collaboration
  • Problem-Solving
  • Analytical Skills
  • Time management abilities
  • Preventive Maintenance
  • Problem-solving abilities
  • Analytical Thinking

Certification

  • G license
  • CPR/FIRST AID certificate

Timeline

Coordinating Supervisor

MERCIEHOMECARE
06.2022 - Current

Sales Lead Manager

TRUE RELIGION
02.2020 - 08.2023

Sales Associate

PANDORA
01.2018 - 09.2023

Advanced Diploma - Child And Youth Care

Humber College

Some College (No Degree) - REAL ESTATE EDUCATION

Humber College

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AISHA OMEZI