Mike Cheung
Richmond,BC
Summary
Dynamic manager with a proven track record at Fantastic Dogs Limited, enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in data analysis and time management, I successfully improved operational efficiency, while fostering strong relationships with clients and suppliers. Committed to creating a positive work environment and achieving results.
Overview
14
14
years of professional experience
Work History
Manager
Fantastic Dogs Limited
04.2017 - 10.2024
- Maximized performance by monitoring daily activities such as grooming and boarding.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Clerk
Wai Yip Pearl Limited
06.2010 - 02.2017
- Processed incoming and outgoing correspondence to ensure timely communication.
- Maintained accurate records of transactions and inventory levels for efficient operations.
- Assisted in data entry tasks, ensuring high accuracy and attention to detail.
- Coordinated with team members to streamline office procedures and improve workflow efficiency.
- Developed and maintained relationships with diverse clients to enhance customer satisfaction.
- Collaborated with marketing teams to create promotional materials and campaigns.
Education
Certificate of Business -
Swan Tafe
Australia Skills
- Customer service
- Time management
- Decision-making
- Data analysis
- Computer skills
- Problem resolution
- Positive attitude
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Manager
Fantastic Dogs Limited
04.2017 - 10.2024
General Clerk
Wai Yip Pearl Limited
06.2010 - 02.2017
Certificate of Business -
Swan Tafe
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