Mike Chahine
Calgary,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in Customer Service and Security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer /Child and Youth Counselor
Hull Services
03.2023 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Security Guard /Front Desk Concierge
Sterling Patrol Services
08.2022 - 09.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Guard
Paladin Security Group
03.2020 - 06.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Cashier/Merchandiser
Dollarama
09.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
GED -
General Education Development
130-3025 12th St NE Calgary09.2023
Skills
- Patrol operations
- Detail Oriented
- Surveillance
- Superior customer service
- Conflict de-escalation
- Access Control
- Conflict resolution techniques
- Crisis Management
- Reliability
- Friendly and Respectful
Certification
Alberta Security License
First Aid / CPR Level C
Protect
Proserve
Therapeutic Crisis Intervention (TCI)
Energy Safety H2S Alive
Energy Safety CSO Certification
Timeline
Security Officer /Child and Youth Counselor
Hull Services
03.2023 - Current
Security Guard /Front Desk Concierge
Sterling Patrol Services
08.2022 - 09.2023
Security Guard
Paladin Security Group
03.2020 - 06.2021
Cashier/Merchandiser
Dollarama
09.2018 - 08.2020
GED -
General Education Development
Similar Profiles
Natasha Van MeerNatasha Van Meer
Youth Counsellor at Hull ServicesYouth Counsellor at Hull Services
Ken ReidKen Reid
Addition Counselor at Hull ServicesAddition Counselor at Hull Services
Justin McGuireJustin McGuire
Child and Youth Counselor at Hull ServicesChild and Youth Counselor at Hull Services
MARYL ARCENOMARYL ARCENO
Overnight Youth Counsellor at Hull ServicesOvernight Youth Counsellor at Hull Services
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC