Mike Chahine
Calgary,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in Customer Service and Security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer /Child and Youth Counselor
Hull Services
2266 - Woodpark Ave. SW, Calgary AB T2W 2Z8
03.2023 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Security Guard /Front Desk Concierge
Sterling Patrol Services
8880 Horton Road SW
08.2022 - 09.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Guard
Paladin Security Group
7101 5th Street SE, Calgary AB T2H 2G2
03.2020 - 06.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Cashier/Merchandiser
Dollarama
52 Heritage Gate SE T2H 3A7
09.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
GED -
General Education Development
130-3025 12th St NE Calgary09.2023
Skills
- Patrol operations
- Detail Oriented
- Surveillance
- Superior customer service
- Conflict de-escalation
- Access Control
- Conflict resolution techniques
- Crisis Management
- Reliability
- Friendly and Respectful
Certification
Alberta Security License
First Aid / CPR Level C
Protect
Proserve
Therapeutic Crisis Intervention (TCI)
Energy Safety H2S Alive
Energy Safety CSO Certification
Timeline
Security Officer /Child and Youth Counselor
Hull Services
03.2023 - Current
Security Guard /Front Desk Concierge
Sterling Patrol Services
08.2022 - 09.2023
Security Guard
Paladin Security Group
03.2020 - 06.2021
Cashier/Merchandiser
Dollarama
09.2018 - 08.2020
GED -
General Education Development