Mike Boock

Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.

• Set terminal budgets and set goals to adhere to plans.
• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Directed and initiated investigations to resolve shipper or customer complaints.
• Negotiated contracts with outside providers to minimize cost and increase profitability, for the terminal property.
• Negotiated contracts with outside providers to minimize cost and increase profitability.
• Hired, trained and educated new employees to improve company performance and efficiency.
• Fielded customer complaints and comments and rectified issues.
• Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
• Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
• Facilitated intra-departmental functions and store operations according to corporate business plan.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and maintained relationships with external vendors and suppliers.
• Hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.