Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mikayla Pinay

Regina,SK

Summary

Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and strives for exceptional customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Care Representative

Knight Archer Insurance
05.2015 - 09.2021
  • Processed policy renewals and maintained account records with updates and changes.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls, emails, and chat's swiftly to resolve issues and answer questions.
  • Completed motor license issuing transactions including renewing vehicle registrations and driver's licenses.

Sales Clerk

Ardene
03.2014 - 09.2014
  • Organized displays and replenished stock to maintain attractive clothing merchandise
  • Processed payments and returns with accuracy and efficiency.
  • Opened and closed store by balancing cash registers and receipts.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cashier and Making Product

Dairy Queen And Orange Julius
04.2012 - 03.2014
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Communicated appropriately with fellow team members to serve customers efficiently
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Opened and closed store regularly

Coach in Training

Queen City Kinsmen Gymnastics Club
01.2009 - 05.2009
  • Assisted coaching participants in skills and techniques to achieve performance goals
  • Built circuits for athletes to follow
  • Assisted coaching in birthday parties
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength

Education

Bachelor of Science - Nursing

University of Regina/Saskatchewan Polytechnic
Regina, SK
08.2024

High School Diploma -

Archbishop M.C. O'Neill High School
Regina, SK
06.2014

Skills

  • Customer Care
  • Client Satisfaction
  • Customer Data Confidentiality
  • Document Organization
  • Phone Inquiries
  • Email Correspondence
  • Teamwork
  • Responsibility
  • Active listening
  • Problem solving

Languages

English

Certification

  • First Aid, CPR, BLS
  • Transfer, Lifting, Repositioning
  • Professional Response Assault Training


Timeline

Client Care Representative

Knight Archer Insurance
05.2015 - 09.2021

Sales Clerk

Ardene
03.2014 - 09.2014

Cashier and Making Product

Dairy Queen And Orange Julius
04.2012 - 03.2014

Coach in Training

Queen City Kinsmen Gymnastics Club
01.2009 - 05.2009

Bachelor of Science - Nursing

University of Regina/Saskatchewan Polytechnic

High School Diploma -

Archbishop M.C. O'Neill High School

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Mikayla Pinay