Christopher Rana
Surrey,BC
Summary
Intelligent and team-driven individual successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
6
6
years of professional experience
Work History
Client Care Representative
Pro Pack Logistics ULC
12.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Line Cook
Cactus Club Cafe
06.2021 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Team Lead
Just Cozy
09.2018 - 12.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Key Holder
Footlocker
05.2017 - 09.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Johnston Heights Secondary School
Surrey, BC06.2018
Skills
- Change Orders
- Customer Data Confidentiality
- Customer Service Process Improvement
- Office Supplies and Inventory
- Customer Care
- Customer Feedback
- Quality Assurance
- Cash Handling Accuracy
- Excellent People Skills
- Teamwork and Collaboration
Timeline
Client Care Representative
Pro Pack Logistics ULC
12.2022 - 08.2023
Line Cook
Cactus Club Cafe
06.2021 - 12.2021
Team Lead
Just Cozy
09.2018 - 12.2019
Key Holder
Footlocker
05.2017 - 09.2019
High School Diploma -
Johnston Heights Secondary School
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