Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Wong

Vancouver,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detail-oriented and methodical Client Care Specialist passionate about supporting mental wellness clients with knowledgeable service. Strong record of going above and beyond requirements to satisfy customers. Ready to leverage 6 years of experience to take on new professional challenges.

Overview

14
14
years of professional experience

Work History

Client Care Representative

Telus Health
Vancouver, BC
11.2018 - Current
  • Handling incoming client calls and triaging based on their needs
  • Creating new files for clients and updating existing files accordingly
  • Booking appointments for clients
  • Handling calls in a timely manner while providing quality service
  • Conducting outbound follow-up calls and offering extra services

Senior Resolutions Agent

Cymax Stores
Burnaby, BC
01.2014 - 01.2018
  • Provided excellent customer service for high volumes of calls to produce successful and profitable outcomes
  • Received inbound calls and made outbound calls as required
  • Provided tracking information to customers and issued refunds and credit memos
  • Filed replacements and return requests
  • Contacted the customer to provide updates and resolutions by e-mail or phone
  • Contacted the manufacturers and carriers to provide information by e-mail
  • Provided employee computer system training and support
  • Strong communication skills acquired from working with external marketing companies
  • Promoted from Customer Service Agent.

Sales Associate

Neat Uniforms
Burnaby, BC
01.2010 - 01.2013
  • Handled cash, credit, and debit sales
  • Traveled to locations to sell products, set up mobile stores, and assist customers in high volume of sales
  • Opened and closed out cash: set floats, count and tally cash and receipts, and prepare deposits
  • Prepared orders for school purchases of several hundred units for approximately 90 schools
  • Completed invoices and updated school files.

Education

Administrative Assistant Certificate -

Vancouver Community College
01.2014

Business Fundamentals -

Capilano University
01.2010

Skills

  • Excellent customer service skills
  • Strong interpersonal skills
  • Keyboarding skills: able to type 75 wpm
  • Proficiency with Microsoft Office 2010 and Outlook
  • Experience with formatting a wide variety of documents
  • Extensive experience in shipping inventories, taking orders for shipments and using a customer designed program, Canada Post, and Purolator

Timeline

Client Care Representative

Telus Health
11.2018 - Current

Senior Resolutions Agent

Cymax Stores
01.2014 - 01.2018

Sales Associate

Neat Uniforms
01.2010 - 01.2013

Administrative Assistant Certificate -

Vancouver Community College

Business Fundamentals -

Capilano University

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Cindy Wong