MIKAYLA NADINE
Mississauga,ON
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Waxon Laser + Waxbar
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Ink and Water Tattoo
11.2020 - 01.2024
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Personal Trainer Certification - Fitness and Nutrition
National Academy of Sports Medicine
Skills
- Marketing and Advertising
- Business Administration
- Work prioritization
- Documentation and reporting
- Key performance indicators
- Marketing
- Staff training and development
- Sales techniques
- Verbal and written communication
- Sales management
- Lead generation
Certification
NASM Certified Personal Trainer
NASM Certified Nutritionist
Languages
English
Native or Bilingual
Timeline
Manager
Waxon Laser + Waxbar
03.2024 - Current
Manager
Ink and Water Tattoo
11.2020 - 01.2024
Personal Trainer Certification - Fitness and Nutrition
National Academy of Sports Medicine
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