GAGANDEEP KAUR
Calgary,Canada
Summary
Experienced supervisor highly effective at keeping operations running smoothly and customer satisfaction at high quality keen to learn new things.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STORE MANAGER
SUBWAY Restaurants
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Assisted with hiring, training and mentoring new staff members
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervisor
Subway
02.2020 - 06.2023
- Organized merchandise in front lanes to drive product sales
- Processed POs transactions, including checks, cash and credit purchases
- Reviewed and resolved differences between accounting information and cash drawer
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Arranged paper and electronic payment records to maintain well-organized fill systems and record-keeping compliance
- Developed and implemented customer service policies to enhance satisfaction.
Sandwich Artist
SUBWAY Restaurants
02.2019 - 08.2020
- Accurately operated cash register to process customer payments
- Filled out daily shift log to record the amount of food prepared, used, and leftover
- Prepared salads, soups, and sandwiches for customers
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction
- Greeted guests, promoted specials, and took orders.
Cook & Cashier
Pizza Hut
08.2018 - 01.2019
- Great customer service, take orders, assemble orders, and take payments
- Maintained all the supplies and equipment to ensure that working good
- Adjusted recipes based on ingredient availability or customer request
- Maintained food safety and sanitation standards
- Managed opening and closing shift kitchen tasks.
Education
Diploma - Business Administration
Bow Valley College
Calgary, ABHigh School - Business and Marketing
SGHRS College - India
Skills
- Inventory control
- Accurate money handling
- Team leadership
- Food handling
- Team and staff management
- Sales
- Marketing and strategic planning
- Marketing advertising
- Order management and data review
- Training and development
- Food preparation and safety analytical skills
- Customer service
- Resolving complaints and Google reviews
- Store opening and closing procedures
- Multitasking and organization
Certification
Early Childhood Education level 1 Alberta
Alberta Security License
Availability
As soon as possible, Monday to Saturday (anytime), Full time or part-time
Languages
English
Native or Bilingual
Timeline
STORE MANAGER
SUBWAY Restaurants
06.2023 - Current
Supervisor
Subway
02.2020 - 06.2023
Sandwich Artist
SUBWAY Restaurants
02.2019 - 08.2020
Cook & Cashier
Pizza Hut
08.2018 - 01.2019
Diploma - Business Administration
Bow Valley College
High School - Business and Marketing
SGHRS College - India