Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Mikayla Goolcharan

Winnipeg,MB

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress and Hostess

Meal Set Bistro
03.2020 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Retail Sales Associate

Glam Bar Bazaar
04.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections, and purchases.

Dancer

Blue Bomber Cheer And Dance Team
04.2020 - 12.2021
  • Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
  • Demonstrated professionalism during high-pressure situations adhering strict deadlines while maintaining focus on technique and precision.
  • Maintained professional attitude and work ethic during long rehearsals and performances.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.

Hostess

Marigold Restaurants
03.2018 - 09.2021
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Sales Associate

Bindy's Caribbean Delights
06.2017 - 08.2019
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Dental Technician Assistant

Luminescence Dental Lab
06.2017 - 08.2019
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Delivered packages to business offices.

Education

Bachelor of Commerce (Honours) - Marketing And Management Information Systems

University of Manitoba
Winnipeg, MB
12.2024

High School Diploma -

J.H. Bruns Collegiate
Winnipeg, MB
06.2020

Skills

  • Customer Service
  • Point of Sale Operation
  • High-Volume Dining
  • Upselling Techniques
  • Hospitality Service Expertise
  • Order Processing
  • Safe Food Handling
  • Menu Recommendations

Accomplishments

- True Sport ambassador

- Unified games volunteer

- Habitat for humanity volunteer

- Special Learning Program Volunteer (working with students that have disabilities)

- Youth Ambassador for Indo- Caribbean Pavilion Folklorama 2016

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Drivers License
  • First aid and CPR/AED level C
  • Bronze Cross Lifesaving Society

Timeline

Retail Sales Associate

Glam Bar Bazaar
04.2023 - Current

Dancer

Blue Bomber Cheer And Dance Team
04.2020 - 12.2021

Waitress and Hostess

Meal Set Bistro
03.2020 - Current

Hostess

Marigold Restaurants
03.2018 - 09.2021

Sales Associate

Bindy's Caribbean Delights
06.2017 - 08.2019

Dental Technician Assistant

Luminescence Dental Lab
06.2017 - 08.2019

Bachelor of Commerce (Honours) - Marketing And Management Information Systems

University of Manitoba

High School Diploma -

J.H. Bruns Collegiate

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Mikayla Goolcharan