Sofia Di Martino

• Greeted and seated guests promptly with a friendly and professional demeanor, ensuring a positive first impression.
• Efficiently and accurately took food and beverage orders from guests, demonstrating knowledge of menu items and specials.
• Delivered meals and beverages to tables promptly and courteously, ensuring accuracy of orders and addressing any guest requests or modifications.
• Processed guest payments via online system, handling cash and credit transactions accurately and securely.
• Collaborated with kitchen and bar staff to ensure efficient service and accurate order delivery, fostering a cohesive team environment.
• Addressed guest inquiries, concerns, and feedback promptly and professionally, ensuring a high level of customer satisfaction.
• Assisted with opening and closing duties, including setting up tables, cleaning and organizing dining areas, and preparing for the next day's service.
• Strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers upon arrival
• Answered phone calls to take orders, give information and document reservations.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.