Mikalah Castro
Mississauga,ON
Summary
Competitive athlete with strong leadership and collaboration skills. Demonstrates great responsibility and quick adaptability.
A positive, hardworking, and driven go getter that gets the job done efficiently with high quality results. Exceptional amount of experience working in super-fast paced customer service and hospitality environments.
Always pushing to achieve personal growth and team goals. Seeking a company that helps to further benefit the community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Cloak & Dagger Irish Pub
Toronto, Ontario
10.2024 - Current
- Created a welcoming environment for all customers with friendliness and professionalism.
- Provided exceptional and fast customer service.
- Checked identification of guests and served responsibly.
- Poured pints, shooters, and mixed drinks, as per the customer's request.
- Constantly moving during rushes, while paying close attention to detail and surroundings.
- Cleared and set the tables.
- Maintained a clean and organized space.
- Managed accurate bar tabs and worked efficiently with the POS and Moneris systems.
Pro Shop Staff
Lionhead Golf & Country Club
Brampton, Ontario
04.2023 - 11.2024
- Managed the check-in of golfers for their tee times.
- Processed Debit, Visa, Mastercard, and Amex payments, proficiently on Moneris and Lightspeed.
- Created positive customer relationships as their first interaction at the course.
- Managed all tee time bookings, the tee sheet, and access to the driving range.
- Managed all phone calls.
- Handled customer complaints professionally, and was always able to de-escalate the situation.
- Assisted golfers in their needs, and influenced the sale of items based on those needs.
- Opened and closed the systems and the building, as the first or last person there.
- Created eye-catching and effective marketing posters for the course.
Sales Associate/Cashier
Foot Locker
Mississauga, Ontario
11.2023 - 09.2024
- Ensured extremely high levels of customer satisfaction on the floor.
- Provided knowledge of products, and working with co-workers to produce excellent sales service.
- Achieving and exceeding personal and team sales goals every shift.
- Maintained a clean and tidy store.
- Cashed out customers and processed cash and card payments.
- Built friendly customer relationships in order to adhere to their needs (Always asking open-ended questions).
Hostess
Pur & Simple
Mississauga, Ontario
11.2023 - 04.2024
- Lead host at Pur & Simple, Square One.
- Memorized the layout of tables, table numbers, and seating patterns.
- Escorted guests to seats and highlighted monthly specials.
- Worked in extremely fast-paced conditions.
- Greeted every customer and was the first to provide a welcoming environment.
- Always engaged with guests to create an enjoyable experience.
- Bussed and set the tables quickly.
- Managed phone calls for take-out and processed payments.
Assistant Coach
Coach Sahil Mula
GTA, ON
01.2021 - 01.2024
- Worked over 80 volunteer hours of assistant coaching tumbling at cheerleading gyms across the GTA.
- Worked as a demo for tumbling demonstrations and perfect drill execution.
- Assisted in providing helpful corrections for the benefit of learning athletes
- Sharing 10+ years of knowledge with the younger athletes for their success.
- Spotted levels 1-4 tumbling.
Hostess
Industria Pizzeria
Mississauga, Ontario
10.2022 - 11.2025
Cashier
Get Your Own Taters Food Truck
Toronto, Ontario
06.2022 - 09.2022
- Popular food truck front end cashier for the summer.
- Took non-stop orders for long periods of time.
- Introduced the menu and provided accurate knowledge of the menu to customers.
- Lead cashier at festivals and concerts at Rolling Loud, Budweiser Stage, the Ex, and Echo Beach.
- Worked 13-hour shifts with little to no breaks, and standing.
Education
High School Diploma -
St. Marcellinus Catholic Secondary School
Mississauga, ON06-2023
Bachelor of Science - Psychology
Wilfrid Laurier University
Waterloo, ONSkills
- Excellent people skills
- Customer-centric
- Efficient with technology
- Leader and team player
- Time Management
- Organization
Accomplishments
- World Bronze Medalist with PCT Temptation at the 2023 IASF Cheerleading World Championship, in the most competitive division for a Canadian team.
Certification
- Smart Serve Certified
References
References available upon request.
Timeline
Bartender
Cloak & Dagger Irish Pub
10.2024 - Current
Sales Associate/Cashier
Foot Locker
11.2023 - 09.2024
Hostess
Pur & Simple
11.2023 - 04.2024
Pro Shop Staff
Lionhead Golf & Country Club
04.2023 - 11.2024
Hostess
Industria Pizzeria
10.2022 - 11.2025
Cashier
Get Your Own Taters Food Truck
06.2022 - 09.2022
Assistant Coach
Coach Sahil Mula
01.2021 - 01.2024
- Smart Serve Certified
High School Diploma -
St. Marcellinus Catholic Secondary School
Bachelor of Science - Psychology
Wilfrid Laurier University
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