Mikaela Telschow
London
Summary
Organized Registered Social Service Worker with over 4 years of experience working with individuals facing homelessness, income and food insecurity, as well as mental health and addictions. Driven professional recognized for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering a collaborative and efficient work environment.
Overview
4
4
years of professional experience
Work History
Housing Stability Worker – Rapid Rehousing
Youth Opportunities Unlimited
07.2021 - Current
- Case manages 25 participants to assist in increasing their housing stability by making appropriate community service referrals, advocacy in housing and building life skills while scheduling appointments while needed
- Entering and maintaining client records and details in Homeless Individuals and Families Identification System (HIFIS) and organizational spreadsheets
- Utilizing successful de-escalation and crisis intervention strategies to support youth experiencing trauma, mental health, or behavioural challenges
- Provide service coordination, collaboration and community resources navigation, including communicating with Ontario Works and Ontario Disability Support Program caseworkers
- Support center drop-in programs by administering harm reduction products such as Naloxone, creating a safe and respectful space, handing out meals and keeping accurate data entry on youth accessing services
- Site Coordinator for Smart Start for Babies which includes collaborating with Middlesex London Health Unit and Growing Chefs
- Handles sensitive information with confidentiality and complies with policies and procedures of the organization and the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
- Conducting needs analysis through the use of the Service Prioritization Decision Assistance Tool to identify client needs, goals and making plans to achieve these
Violence Prevention Program Facilitator
Youth Wellness Hubs Ontario
07.2024 - 12.2024
- Developed and led an 8-week life skills workshop that focuses on empathy, self-efficacy, healthy relationships and setting healthy boundaries
- In collaboration with team members, creating monthly schedule and operation of services while participating in staff meetings and staff development
- Complete intakes with new participants to determine client suitability and eligibility for services while maintaining data on participants, referrals made, educational materials created and partner outreach
- Working with community partners to deliver activities and make appropriate referrals for participants
Digital Educational Assistant
Literacy Link South Central
03.2021 - 07.2021
- Supported the Canadian National Institute for the Blind and Deafblind Community Services by creating VoiceOver training videos to enhance learning with accessibility
- Led accessibility training with coworkers on how to create accessible Microsoft Word documents and PDF documents
- Conducted research on different resources in London, ON and different social service organizations in the 6-county area and how best to find and access them
- Developed tutorial scripts for zoom on Mac and iPhone
Education
Psychology Certificate -
Toronto Metropolitan University
Toronto, ON07.2025
Medical Terminology Certificate -
St. John Ambulance Canada
Online01.2021
Social Service Worker Diploma with High Honour’s - undefined
Sheridan College
Oakville, ON06.2020
Bachelor of Arts - Disability Studies
King’s University College
London, ON06.2018
Certificates And Professional Knowledge
- Non-Violent Intervention Training (CPI)
- Standard First Aid & CPR (Canadian Red Cross)
- Applied Suicide Intervention Skills Training (ASIST) (LivingWorks)
- Microsoft Office Suite
- Client Supprt
- Effective Problem Resolution
- Service Navigation
Timeline
Violence Prevention Program Facilitator
Youth Wellness Hubs Ontario
07.2024 - 12.2024
Housing Stability Worker – Rapid Rehousing
Youth Opportunities Unlimited
07.2021 - Current
Digital Educational Assistant
Literacy Link South Central
03.2021 - 07.2021
Social Service Worker Diploma with High Honour’s - undefined
Sheridan College
Bachelor of Arts - Disability Studies
King’s University College
Psychology Certificate -
Toronto Metropolitan University
Medical Terminology Certificate -
St. John Ambulance Canada
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