Mikaela Kaufman
Redlands
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
4041
4041
years of post-secondary education
1
1
Certification
Work History
CPT
Biolife Plasma Services
10.2025 - Current
- Prepare and set up apheresis machines and collection sets in accordance with BioLife and FDA safety standards
- Disconnect donors post-donation and properly dispose of used materials while maintaining strict infection control protocols
- Perform donor screening procedures, including verifying identification, assessing eligibility, and documenting health information
- Support phlebotomy and medical staff by maintaining a clean, organized, and efficient donation area
- Provide professional and compassionate assistance to donors throughout the plasma donation process
- Ensure accurate recordkeeping and compliance with all quality and safety regulations
- Perform venipuncture and assist in plasma collection procedures in accordance with BioLife and FDA regulations
Quality Assurance Admin
UPS Healthcare
08.2025 - 10.2025
- Maintained a strong understanding of client specifications and requirements, enabling accurate assessment of product performance against established criteria.
- Managed timelines effectively to ensure all projects met or exceeded client expectations without sacrificing quality standards.
- Evaluated new tools and methodologies to stay ahead of industry trends, ensuring the highest level of quality assurance possible for clients.
- Played an integral role in successful audits by maintaining detailed records of all Quality Assurance activities to demonstrate compliance with industry regulations and standards.
Code Enforcement Call Center Representative
County of San Bernardino
07.2024 - 05.2025
- Handle high-volume inbound calls using Cisco phone systems for Code Enforcement and Fire Hazard Abatement.
- Open and process code enforcement cases based on public complaints.
- Intake fire hazard abatement complaints and provide accurate guidance to callers.
- Prepare, print, and mail official notices and documentation for Fire Hazard Abatement cases.
- Coordinate with internal departments to ensure accurate and timely data entry and recordkeeping.
- Maintain professionalism, confidentiality, and efficiency in all communications.
Bakery Manager
Sprouts Farmers Market
02.2024 - 07.2024
- Led a team of bakery staff, managing schedules and optimizing performance.
- Exceeded sales targets by strategically stocking products and managing inventory.
- Wrote and managed orders to ensure a consistent supply of high-quality goods.
- Oversaw baking operations, ensuring top-quality production and efficiency.
- Maintained organized and clean workspaces, including freezer management.
- Handles all clerical tasks such as filing, record-keeping, and managing schedules and documents.
- Assisted in baking and production, ensuring timely restocking and cleanliness.
- Managed breakout and closing procedures, maintaining store standards.
- Assisted in scheduling and inventory management via inventory software.
- Coordinated with suppliers and managed communication to ensure timely deliveries.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
Bakery Assistant Manager
Sprouts Farmers Market
06.2022 - 02.2024
- Supported baking operations and ensured product freshness.
- Managed closing duties and upheld safety and cleanliness standards.
Cashier/Go-Back Leader
WINCO
04.2018 - 06.2022
- Delivered exceptional customer service, handling transactions and resolving issues.
- Managed cash handling and reconciliation, ensuring accuracy.
- Organized and restocked returned items efficiently.
- Customer service/handling guest complaints over the phone and in person.
- Maintained detailed records of transactions and inventory.
- Performed data entry tasks for inventory management and sales reporting.
Manager
Chick-fil-A
06.2014 - 04.2018
- Promoted from Team Member to Manager through demonstrated leadership.
- Managed one of the most profitable Chick-fil-A's in the Inland Empire.
- Played a key role by efficiently managing a staff of 13-17 employees.
- Exceeded company and customer standards.
- Managed team development, training, and daily operations.
- Handled cash, reconciled finances, and maintained store readiness.
- Provided excellent customer service and resolved guest complaints effectively.
- Performed administrative duties including staff scheduling, payroll, preparing reports, and maintaining records.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
San BernardinoHigh School Graduate -
Woodcrest Christian High School
Riverside, CASome College (No Degree) - General Education Courses
Community Christian College
Redlands, CASkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Capillary puncture
- Patient preparation
- Communication
- Blood collection
- Excellent Customer Service
- Time Management
- Attention to Detail
- Multitasking & Prioritization
- Data entry
- Calm disposition
- Cash handling
Certification
NHA Phlebotomist Certification #N3A6B7M4
licenses
CPT1 License-CPT-02509144
Timeline
CPT
Biolife Plasma Services
10.2025 - Current
Quality Assurance Admin
UPS Healthcare
08.2025 - 10.2025
Code Enforcement Call Center Representative
County of San Bernardino
07.2024 - 05.2025
Bakery Manager
Sprouts Farmers Market
02.2024 - 07.2024
Bakery Assistant Manager
Sprouts Farmers Market
06.2022 - 02.2024
Cashier/Go-Back Leader
WINCO
04.2018 - 06.2022
Manager
Chick-fil-A
06.2014 - 04.2018
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Graduate -
Woodcrest Christian High School
Some College (No Degree) - General Education Courses
Community Christian College