MIKAEL MAINELLA
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to leverage experience and drive to pursue new professional challenges.
Overview
6
6
years of professional experience
Work History
Server & Bartender
Earl’s Guildford
02.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Owner
Bluem Studios
02.2020 - Current
- Founder of online street wear brand called "Bluem Studios"
- Responsible for the design, manufacturing, sales, marketing, promotions, fulfillment and management
- Developed online commerce and marketing strategies to generate new customers and increase sales and profit
- Created a strong social presence through Instagram & TikTok
- Strong focus on customers support and follow up
- Developed and managed the full P&L for the business
- www.bluemstudios.com
Customer Service / Front Desk
Oxygen Yoga & Fitness
02.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
General Labourer
American Pools
01.2017 - 08.2019
- Seasonal Summer Work during University
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Head Coach + Summer program coordinator
2in1 Soccer
01.2017 - 08.2019
- Ran Soccer Camps for youths from 5 to 12 years of age through the Surrey Urban Mission Society
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
BBA - Sales, Marketing & Promotions
University of The Fraser Valley
Abbotsford, BC03.2023
High School -
Fraser Heights Secondary School
Surrey06.2018
Skills
- Effective Communicator and Public Speaker
- Approachable and Outgoing
- Driven and Determined
- Clientele Management
- Professional Networking
- Strategize Plans
- Manage Programs
- Customer Relations
Accomplishments
- Recipient of Earls Guildford MOT President's Award for most positive reviews in 2022
- Consistent Honour Roll recipient throughout high school and University
- Four-time recipient of the BC Junior Athletics Award for Track and Field
Soccer and Fitness
Currently playing Division 1 Soccer. Healthy lifestyle focusing on fitness and well-being.
Timeline
Server & Bartender
Earl’s Guildford
02.2021 - Current
Owner
Bluem Studios
02.2020 - Current
Customer Service / Front Desk
Oxygen Yoga & Fitness
02.2019 - 02.2021
General Labourer
American Pools
01.2017 - 08.2019
Head Coach + Summer program coordinator
2in1 Soccer
01.2017 - 08.2019
BBA - Sales, Marketing & Promotions
University of The Fraser Valley
High School -
Fraser Heights Secondary School
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