Mikayel Harik
Cantley,QC
Summary
Talented student with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Help Desk Agent
National Research Council
04.2024 - Current
- Reduced ticket resolution time with thorough troubleshooting and clear communication.
- Provided exceptional support by consistently meeting service level agreements and performance metrics.
- Served as a reliable point of contact for users experiencing hardware or software problems, offering step-by-step guidance and solutions.
- Acted as liaison between end-users and higher-level support teams, ensuring seamless handoff when needed for more advanced problemsolving.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
Assistant Manager
Jean Coutu Pharmacy
02.2020 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
Education
College Diploma - Information Technology
La Cité Collégiale
Ottawa, ON 09.2020 - 04.2023
Skills
- Technical troubleshooting
User support
Customer service expert
Networking background
Timeline
Help Desk Agent
National Research Council
04.2024 - Current
College Diploma - Information Technology
La Cité Collégiale
09.2020 - 04.2023
Assistant Manager
Jean Coutu Pharmacy
02.2020 - Current
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