Mohammad Kalantari
Toronto,ON
Summary
Experienced with troubleshooting technical issues and providing IT support. Uses effective communication to resolve problems and assist users. Track record of maintaining high user satisfaction and adapting to changing needs.
Overview
1
1
year of professional experience
Work History
Help Desk Agent
Zahir Atayee
02.2022 - 03.2023
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Certificate - Cisco Certified Network Associate (CCNA)
Cisco
11-2024
Certificate - A+
CompTIA
08-2024
Certificate - CS50x
Harvard University
05-2023
Skills
- Ticketing system expertise
- Customer service
- Ticket management
- Technical troubleshooting
- Hardware and software troubleshooting
- Ticket support system management
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Help Desk Agent
Zahir Atayee
02.2022 - 03.2023
Certificate - Cisco Certified Network Associate (CCNA)
Cisco
Certificate - A+
CompTIA
Certificate - CS50x
Harvard University
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