Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Savard

Summary

Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.

Overview

6
6
years of professional experience

Work History

Founder

Remarkable Supply
11.2022 - Current
  • Single-handedly built a nutrition supplement store on Shopify
  • Worked with various professionals to source, warehouse, and fulfill four products
  • Sold units while building the website to get product feedback and collect customer reviews
  • If you're curious about the store: www.remarkablesupply.com

Founder

Brokerflock
08.2020 - Current
  • Help people find the best real estate agent in their region
  • Built and coded a store on Squarespace and built integrations with Twilio and other technologies
  • Maintain professional relationships with some of the best real estate agents in several regions
  • Made the store bilingual to open the Quebec market
  • Generated a couple hundred thousand in revenue and nurturing past clients to deliver more in lifetime value
  • In case you're curious: www.brokerflock.com

Junior Support Advisor Team Lead

Shopify
06.2020 - Current
  • Helped build and scale the Junior Support Advisor Program while managing a team of junior support advisors.
  • Helped launch 26 cohorts of Junior Support Advisors while coaching many of them to specialize in Plus, Retail, Shop, and Partner support.
  • Interviewed and hired over a hundred successful team leads, mentors, and junior support advisors.
  • The nature of the role involves a large amount of performance management, tough conversations, and goal-setting.
  • The teams I led typically vastly outperformed the rest of the support organization around upselling and cross-selling
  • Championed and collaborated on countless projects to help our advisors and leadership teams improve their skills around merchant revenue acceleration conversations and bringing more of Shopify to merchants
  • Traveled to the Philippines to help our BPO partner IntouchCX successfully launch new advisor cohorts.

Customer Support Advisor Team Lead

Shopify
11.2019 - 06.2020
  • Developed one of the highest performing advisor teams around upselling and cross-selling Shopify products
  • Built one of the most capable and impactful advisor teams around merchant revenue acceleration. The merchants who came into contact with our team typically left with actionable steps to help them deploy and scale their business.
  • Managed a weekly podcast with hundreds of listeners called Merchant 300 where I introduced relevant merchant revenue acceleration topics (marketing, SEO, Facebook advertising, content marketing, and more) to our support organization.
  • Consistently coached our leadership teams and senior BPO teams on how to effectively build teams that can deliver impactful merchant revenue acceleration conversations with our merchants
  • Maintained high CSAT scores while nurturing a deeply engaged and impactful team of advisors

Founder

Sixth Supply
11.2018 - 01.2020
  • Created merchandise collections for a dozen YouTube content creators with millions of subscribers.
  • Helped content creators plan their launch from ideation all the way to selling out of inventory.
  • Organized pre-sales, flash sales, marketing campaigns, rebrands, and more.
  • Managed relationships while negotiating contracts, budgets, margins, and strategies.
  • Kept the YouTube content creators engaged with the process. Content creators get pulled in many direction simultaneously so keeping their attention was a full-time job.
  • Optimized SEO, conversions, social proof, email marketing, engagement, social accounts, and much more.
  • Streamlined content creation while working with multiple designers and other creatives.
  • Managed multiple professional relationships (sourcing, wholesaling, fulfillment, technology stack, and more).
  • The store generated about $100,000 in revenue.

Plus Support Specialist

Shopify
07.2018 - 11.2019
  • Embedded in a smaller team that helped support our largest merchants. The merchant segment used to be called Embassy and we supported Staples, MVMT, KKW, Yeezy, Gym Shark, Maverick by Logan Paul and others.
  • Helped merchants navigate our partner ecosystem and choose the right teams to hire.
  • Helped merchants build and refine their technology stacks and marketing tools
  • Actively supported merchants with scripts, APIs, flow, liquid, user experience, reporting, automation, and strategic insights
  • Used Salesforce, Hubspot, Google Adwords, Google Analytics, Facebook Business Manager, and other relevant tools regularly
  • Maintained high CSAT scores

Customer Support Advisor

Shopify
09.2017 - 06.2018
  • Highest performer (every month) in my region with upselling and cross-selling Shopify products (Capital, Shopify Payments, Subscriptions, and Shopify Shipping). Coached my peers to level-up their sales skills and created actionable sales tutorials for people outside my team.
  • Advised merchants of all sizes on how to launch and scale their businesses (going to market, conversion optimization, marketing, retention, lifetime value, technology stack, content, user experience, partner ecosystem, automation, and more).
  • Maintained high CSAT scores and far exceeded expectations around operational efficiency while solving complex issues with Shopify products and our partner ecosystem.

Education

Bachelor of Arts - Specialized in Science And Entrepreneurship

Ottawa University
Ottawa, ON
05.2017

Skills

  • Business Strategy
  • Bilingual (French and English)
  • Digital Design
  • Leadership
  • Performance Management
  • Coaching
  • Marketing
  • Relationship-Building
  • Sales
  • Troubleshooting
  • Website Building
  • Project Management

Timeline

Founder

Remarkable Supply
11.2022 - Current

Founder

Brokerflock
08.2020 - Current

Junior Support Advisor Team Lead

Shopify
06.2020 - Current

Customer Support Advisor Team Lead

Shopify
11.2019 - 06.2020

Founder

Sixth Supply
11.2018 - 01.2020

Plus Support Specialist

Shopify
07.2018 - 11.2019

Customer Support Advisor

Shopify
09.2017 - 06.2018

Bachelor of Arts - Specialized in Science And Entrepreneurship

Ottawa University

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Miguel Savard