MIGUEL NARVAEZ
Toronto
Summary
Fast moving, personable college student with good communication skills and a positive approach to work. Effective at assisting customers while still maintaining great customer service with responding to their inquiries and concerns throughout their visit. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Cast Member
Cineplex Queensway VIP
09.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
ORDER FULFILLMENT ASSOCIATE
Sportchek
10.2020 - Current
- Ensured customer orders are filled promptly following quality standards
- Ensured all loss prevention and shipping policies are maintained and followed
- Review Distributed Order Management (DOM) aged order reports with store management to ensure all packages are shipped out in a timely manner
- Located and extracted product from shelves and storage areas
- Maintained organized stockroom and shipping receiving areas to Sportchek standards while locating product
- Confirmed product information matched that of the order
- Removed all security tags and prepared product for packaging and delivery
- During the Covid-19 lockdown I helped out with distributing our curb side orders while following all health and safety protocols
- Ensured customers photo ID matched the name and address on the package before handing it off to them
JUNIOR PARTS CONSULTANT
Old Mill Cadillac Chevrolet Buick GMC
09.2017 - 09.2020
- Shipped, received and organized merchandise and parts
- Inquired about the customers auto-part needs and educated them on their options
- Assisted technicians with finding parts in catalogs and our in house inventory
- Supported and assisted the parts manager with special projects
- Completed our in-house inventory twice a year
Education
Mechanical Engineering Tech - Studies of Mechanical Engineering
George Brown College
04.2024
High School Diploma -
Western Technical-Commercial School
Toronto, ON06.2018
Skills
- Adaptable
- Excellent work habits
- Organized
- Positive attitude
- Fast learner
- Good problem analysis
- Highly motivated
- Customer Loyalty
Timeline
Cast Member
Cineplex Queensway VIP
09.2021 - Current
ORDER FULFILLMENT ASSOCIATE
Sportchek
10.2020 - Current
JUNIOR PARTS CONSULTANT
Old Mill Cadillac Chevrolet Buick GMC
09.2017 - 09.2020
Mechanical Engineering Tech - Studies of Mechanical Engineering
George Brown College
High School Diploma -
Western Technical-Commercial School
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