Miguel Cervantes
Industrial Engineer
Toronto,ON
Summary
Strong leader, problem-solver and results-driven professional with a proven track record of driving digital innovation and transformation within the banking sector. With extensive experience in strategy development, product management, and project leadership, I have consistently delivered impactful solutions to enhance customer experiences and drive business growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Field Project - Delivery Performance Improvement
Canada Post Corporation
01.2024 - 04.2024
- Conducted an analysis of delivery performance data, identifying key issues contributing to a 18.38% late delivery rate.
- Formulated strategic recommendations to enhance operational efficiency.
- Pinpointed significant delivery challenges leading to targeted strategies for reducing late deliveries from 24.65%.
- Established a performance evaluation framework with KPIs and digital dashboards for real-time updates, aiming to achieve 96% on-time delivery rate.
Product Development and Strategy Manager
HSBC
05.2022 - 09.2022
- Responsible of the desing and development of the digital credit product strategy.
- Achieved strategic business growth by identifying market opportunities and implementing new initiatives for digital channels.
- Increased product development efficiency by streamlining processes and implementing agile methodologies
- Developed comprehensive financial models to support executive decision-making and drive revenue growth.
Innovation Manager
COPPEL Corp
09.2019 - 05.2022
- Develop and digitize financial services in corporate banking and SMEs
- Enhanced collaboration between cross-functional teams for stronger ideation and faster product development
- Established effective partnerships with external vendors and organizations, bolstering company resources for innovation initiatives
- Identified key market trends and leveraged them for strategic decision-making in product development
Project Specialist PMO
CitiBank
03.2019 - 09.2019
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output
- Improved project efficiency by streamlining communication and collaboration among team members
- Developed and implemented project plans, resulting in successful project execution
- Coordinated cross-functional teams to achieve project objectives and meet deadlines.
Product and Innovation Intern
Santander Bank
05.2018 - 12.2018
- Enhanced intern productivity by assisting with project coordination and providing ongoing support
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Graduate Certificate - Strategic Global Business Management
Algonquin College
05.2001 -
MBA - Business Administration
University of The Incarnate Word
05.2001 -
Bachelor of Science - Industrial Engineering
La Salle University
05.2001 -
Skills
Growth Strategies
Product Strategy
Digital Transformation
Excellent communication skills
Strategic Thinking
Strong interpersonal skills
Proactive and self-motivated
Timeline
Field Project - Delivery Performance Improvement
Canada Post Corporation
01.2024 - 04.2024
Product Development and Strategy Manager
HSBC
05.2022 - 09.2022
Innovation Manager
COPPEL Corp
09.2019 - 05.2022
Project Specialist PMO
CitiBank
03.2019 - 09.2019
Product and Innovation Intern
Santander Bank
05.2018 - 12.2018
Graduate Certificate - Strategic Global Business Management
Algonquin College
05.2001 -
MBA - Business Administration
University of The Incarnate Word
05.2001 -
Bachelor of Science - Industrial Engineering
La Salle University
05.2001 -
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