MIGUEL CATALAN
Newbury Park
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
8
8
years of professional experience
Work History
Shift Manager
Shake Shack
Thousand Oaks
10.2023 - Current
- Supervised team members during peak service hours to enhance operational efficiency.
- Scheduled shifts and delegated tasks based on staff strengths and workflow demands/needs.
- Trained and motivated employees to support professional skill development and team cohesion.
- Managed inventory levels and ordered supplies to ensure product availability.
- Resolved customer complaints promptly to uphold customer satisfaction and foster loyalty.
- Monitored food preparation procedures for quality and consistency compliance.
- Ensured compliance with food safety regulations and quality standards.
- Implemented safety and sanitation protocols to maintain a clean environment.
- Enforced safety standards throughout the store including proper use of equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
General Manager
Five Guys Burgers and Fries
01.2022 - 08.2023
- Profit Maximization
- Labor Cost Analysis
- Resource Management
- Customer Service
- Coordinated employee schedules to ensure adequate staffing levels during peak hours.
- Oversaw daily shift operations to maintain productivity and service quality.
- Cash Handling
- Scheduling
- Shift Management
- Inventory Maintenance
Shift Manager
Original Tommy's Burgers
08.2019 - 12.2022
- Customer Service
- Cash Handling
- Food and Beverage Preparation
- Maintained team discipline to ensure productivity.
- Applied cleaning protocols to maintain hygiene standards.
Assembly Line Lead
Sweet Harvest Foods Inc.
10.2018 - 03.2019
- Quality Control
- Work Efficiency
- Organizational Tasks
- Machine Operations
Education
High School -
North Hollywood High School
North Hollywood, CASkills
- Shift scheduling
- Inventory control
- Food safety
- Cash handling
- Team leadership
- Staff development
- Effective communication
- Customer service focus
- Conflict resolution
- Multi-tasking
- Attention to detail
- Bilingual (English and Spanish)
Timeline
Shift Manager
Shake Shack
10.2023 - Current
General Manager
Five Guys Burgers and Fries
01.2022 - 08.2023
Shift Manager
Original Tommy's Burgers
08.2019 - 12.2022
Assembly Line Lead
Sweet Harvest Foods Inc.
10.2018 - 03.2019
High School -
North Hollywood High School