MIEZAN EHOUOT HERVE

System administrator

• Implemented system updates and patches, reducing vulnerabilities across network infrastructure.
• Monitored network performance, identifying issues and optimizing resource allocation for efficiency.
• Evaluated new technologies, recommending solutions to improve operational efficiency and user experience.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Enhanced system performance by optimizing server configurations and implementing regular updates.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
• Installed and configured network printers and other peripheral devices.

Networking

• Conducted regular audits of network systems, ensuring compliance with industry standards and regulations.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Assisted end users on troubleshooting issues and closing calls.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
• Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
• Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
• Designed and evaluated WAN and LAN connectivity technologies.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

Security

• Designed training programs for staff on cybersecurity awareness and safe practices.
• Collaborated with Corporate IT Security to integrate security measures into the development and deployment of new applications.
• Streamlined user access controls, minimizing risk of unauthorized access to sensitive systems and data.

• Computer troubleshooting
• Resolved technical issues by troubleshooting.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Troubleshot network connectivity problems, enhancing user access to resources and applications.
• Provided technical support for software and hardware issues, ensuring timely resolution for end-users.
• Internet troubleshooting
• Advising on security awareness

• Oversaw all IT operations for the Ivory Coast office and supported over 533 computers across health services sites.
• Installed, deployed, and administered Microsoft Windows Server 2008/2012 and Active Directory.
• Integrated new computers and users into office and health site networks.
• Conducted regular backups and network audits to identify and resolve issues.
• Implemented proactive system monitoring and maintenance protocols.
• Enforced security best practices and ensured compliance with industry standards and regulations.
• Managed Active Directory users and network permissions.
• Installed, configured, and maintained applications, workstations, routers, printers, and other peripherals.
• Provided end-user training and support across Windows 7 and Windows 10 environments.
• Diagnosed and resolved hardware and software issues at health sites.
• Scheduled upgrades and maintenance with minimal disruption to operations.
• Administered user network accounts and email systems.
• Maintained IT asset inventory and procurement based on operational needs.
• Documented technical interventions and prepared detailed activity reports.
• Supported and installed boardroom video conferencing systems.