ABOLADE OLOYO

• Played an integral role in achieving production goals by ensuring all equipment functioned at peak performance levels consistently.
• Received and transported incoming materials using BT Pallet Jack and manual off loading.
• Processing of Food Items from slicing, gutting, hosing, iceing and packing for shipping.
• Cleaned work areas to comply with safety regulations.

• Confined space entry documentation.
• Confined space safety adherence for entrants.
• Examination of entrants before entry into confined space to comply with PPE standard.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Recorded and managed locker assignments and keys.

FINANCIAL INCLUSION SERVICE/RETAIL BANKING, Mobile Money Trade Developer, Sales of Bancassurance - Insurance products, Customer Relationship Management, E-Business, Cards and Physical Channels.

• Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.

• End user Application Support.
• ATM technical support
• Server up and down time management administrator.
• Branch and off -site ATM technical related support

• Created and maintained several databases to track statistical data.
• Achieved optimal production performance by monitoring process outputs closely against established targets.
• Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
• Suggested improvements to designs and documentation to improve product reliability and manufacturability.