Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

KENNETH CALDERON

American Canyon

Summary

Multifaceted professional with a rich blend of customer service and IT development expertise, refined at Costco and DXC Technology.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tire Technician, Cashier & Service Deli Clerk

Costco
05.2023 - Current
  • Demonstrated reliability and work ethic across Tire Shop, Cashier, and Deli departments.
  • Delivered professional customer service while managing cash transactions and employing effective sales strategies.
  • Ensured compliance with safety standards during high-volume appointment management.
  • Inspected tires for wear, damage, and inflation to uphold safety protocols.
  • Mounted and balanced tires using specialized tools to optimize performance.
  • Promptly repaired punctured tires to enhance customer safety.
  • Educated customers on tire maintenance and best safety practices.
  • Assisted with inventory management of tire stock and supplies.

Power Platform Developer

DXC Technology
01.2023 - 07.2023
  • Collaborated with cross-functional teams to gather requirements and define project scope.
  • Maintained application functionalities using SQL, Power Apps, Power Automate, and Power BI.
  • Developed APIs for seamless integration with third-party services and applications.
  • Designed user-friendly applications to enhance engagement and usability.
  • Implemented coding standards to ensure consistency and maintainability across projects.
  • Troubleshot software defects to improve system performance efficiently.
  • Conducted code reviews to uphold quality standards and provide feedback.
  • Built responsive web pages using Azure Directory, HTML, CSS, JavaScript, and Power Automate.

Call Center Representative

Muir Orthopedics
09.2021 - 10.2021
  • Handled over 100 daily ongoing inbound telephone calls, using multi-tasking skills to complete a case regarding patient details.
  • Maintained accurate patient records in the electronic health system.
  • Handled billing inquiries and processed insurance claims efficiently.
  • Resolved problems and scheduled appointments with patients and doctors in an efficient manner.
  • Assisted patients with appointment scheduling and confirmation processes.
  • Responded to patient inquiries via phone and email promptly.

Barista Supervisor

Starbucks
09.2015 - 08.2019
  • Distinguished, proficient leader using process strategy and design in managing the food service of Starbucks.
  • Performed store management, providing excellent efficiency and quality food service to large volumes of customers.
  • Proved effective planning, scheduling, and assigning roles.
  • Ordered new supply chain imports to receive, reconciled inventory, and designed new store designs for seasonal marketing.
  • Supervised daily operations of coffee preparation and service.
  • Trained and mentored new baristas on beverage crafting techniques.
  • Managed inventory levels for coffee beans and supplies.
  • Ensured compliance with health and safety standards in the café.
  • Resolved customer complaints to enhance service experience.
  • Conducted regular quality checks on beverages and food items.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Ordered supplies when necessary based on inventory levels tracked using computer software programs.
  • Developed innovative strategies for increasing sales and profitability of the store.

Education

Bachelor's Degree - Business Marketing

California State University, East Bay
Hayward
09.2025

IT Helpdesk/Desktop Support Certificate - Business English, Business Communications, Customer Service, Business Ethics, Microsoft Excel, IT Essentials, Public Speaking, Computer Literacy, Jira

Diablo Valley College
Concord
07.2023

Associate Degree - Business Administration

Napa Valley College
Napa
06.2020

Skills

  • Microsoft Office proficiency
  • MacOS and Windows expertise
  • Power Apps and Power Automate
  • Power BI and SharePoint
  • Web development (CSS, JavaScript, HTML)
  • Google Forms proficiency
  • GitHub and Azure Directory management
  • Application development
  • Customer service excellence
  • Project management skills
  • Team collaboration
  • Public speaking skills
  • Attention to detail
  • Technical diagnostics
  • Test automation tools
  • Application design expertise
  • DevOps practices
  • Organizational skills
  • Active listening and communication
  • App testing and debugging
  • Backend development skills
  • Technical support services
  • User experience design

Certification

Certificate of Completion – Information Technology Help Desk (2023)
Year Up Bay Area | Alumni

4x Student-Athlete Award Recipient (2015)
Maintained a 4.0 GPA while actively participating in high school athletics.

Partner of the Quarter – Starbucks (2019)
Recognized for exemplifying company values and demonstrating leadership on the team.

Timeline

Tire Technician, Cashier & Service Deli Clerk

Costco
05.2023 - Current

Power Platform Developer

DXC Technology
01.2023 - 07.2023

Call Center Representative

Muir Orthopedics
09.2021 - 10.2021

Barista Supervisor

Starbucks
09.2015 - 08.2019

Bachelor's Degree - Business Marketing

California State University, East Bay

IT Helpdesk/Desktop Support Certificate - Business English, Business Communications, Customer Service, Business Ethics, Microsoft Excel, IT Essentials, Public Speaking, Computer Literacy, Jira

Diablo Valley College

Associate Degree - Business Administration

Napa Valley College

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KENNETH CALDERON