Michenda Barrow
Steinbach,MB
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion, with substantial experience in sales, customer support and service management. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Service Advisor
Vickar Community Chevrolet
Winnipeg, MA
06.2019 - Current
- Developing strong relationships with customers by providing exceptional customer service.
- Evaluating customer requirements, encompassing maintenance and repairs.
- Maintaining consistent communication with customers to ensure a prompt and accurate resolution of their inquiries and concerns, both during and after the repair process.
- Ensuring efficient transportation logistics by coordinating shuttles and vehicle transfers according to demand.
- Maintaining a track record of above-average CSI scores.
- Preparing, tracking, and finalizing work orders, including confirming warranty coverage based on both OEM and 3rd party groups.
Service Manager
Royal Garage Jeep Dodge Ram
Harbour Grace, Newfoundland and Labrador
01.2016 - 05.2019
- Managed staff through the entire employee cycle, including recruitment, training, and performance management.
- Responsible for maintaining technicians' knowledge and expertise through continuous training in accordance with automotive manufacturer's certifications and skill level courses.
- Completed, analyzed, and submitted various reports as required, including but not limited to payroll, month-end reports, shop downtime, work in progress, and budgets.
- Overseeing and handling basic service duties (coordinating the service appointment schedule, advising customers of required repairs).
- Managed all customer inquiries, whether face-to-face or via telephone.
- Skilled in effectively using multiple computer software applications such as R&R, CDK, Excel, and Mitchell/Prodemand.
- Assumed responsibility of parts department manager during designated time off.
Service Advisor
Woodward Motors Chevrolet
Bay Rob, Newfoundland And Labrador
10.2015 - 01.2016
- Inspecting vehicles and discussing customer concerns.
- Writing repair orders and providing customers with realistic expectations regarding coverage and timeline for repairs.
- Dispatching each service or repair to the appropriate technician.
- Following up with customers in a timely manner regarding vehicle status, parts availability, follow-up appointments, etc.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor /Appointment Coordinator
Royal Garage Jeep Dodge Ram
St. John's, Newfoundland and Labrador
12.2014 - 10.2015
- Answering multiple phone lines and coordinating the appointment schedule.
- Opening repair orders and assigning technicians to the appropriate repairs.
- Provided detailed explanations and price quotes to customers regarding necessary repairs.
- Enhanced customer satisfaction by effectively partnering with technicians and parts department to expedite the repair process.
- Participated in ongoing training activities related to automotive technology advancements.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Rental Agent
Royal Garage
St. John, Newfoundland And Labrador
09.2013 - 12.2014
- Provided detailed explanation of rental policies and procedures to customers.
- Answering customer telephone calls and booking rentals.
- Completing daily reports and verifying extended rental days with insurance companies and various service departments.
Store Manager
Our Pleasure
St. John, Newfoundland And Labrador
05.2012 - 09.2013
- Coordinated with multiple vendors to procure and receive stock.
- Monitor budgets and sales goals.
- Developed and implemented the weekly staff schedule
- Successfully handled a range of customer concerns and resolved complaints.
- Assumed management duties while continuing with previous responsibilities.
Retail Sales Associate
Our Pleasure
St. John's, Newfoundland and Labrador
09.2011 - 05.2013
- Delivered exceptional customer service while managing product offerings.
- Implemented company directives by accurately stocking merchandise shelves and racks according to planogram layouts.
- Maintained cleanliness and orderliness of the store through regular cleaning and maintenance.
- Regularly executed tasks involving cash handling and bank deposits.
Education
High School Diploma -
O'Donel High School
Mount Pearl, NL06-2008
Skills
- Strong Work Ethic
- Mechanical Aptitude
- Complaint resolution
- Attention to Detail
- Technical knowledge
- Team Collaboration
- Computer Skills
- Customer Service
- Multitasking and Organization
- Documentation And Reporting
References
References available upon request.
Timeline
Service Advisor
Vickar Community Chevrolet
06.2019 - Current
Service Manager
Royal Garage Jeep Dodge Ram
01.2016 - 05.2019
Service Advisor
Woodward Motors Chevrolet
10.2015 - 01.2016
Service Advisor /Appointment Coordinator
Royal Garage Jeep Dodge Ram
12.2014 - 10.2015
Rental Agent
Royal Garage
09.2013 - 12.2014
Store Manager
Our Pleasure
05.2012 - 09.2013
Retail Sales Associate
Our Pleasure
09.2011 - 05.2013
High School Diploma -
O'Donel High School
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