Michelle Zinn
Alliston,ON
Summary
Skilled Educational Assistant with the Simcoe County District School Board. I have an exceptional ability in effective communication and conflict resolution, enhancing patient care and team collaboration as a casual Personal Support Worker as well. Skilled in activities of daily living (ADL) support and CPR certified, dedicated to fostering well-being and improving care outcomes.
Overview
36
36
years of professional experience
Work History
ECE, EA and Support Staff
Simcoe County District School Board
Simcoe County, ON
06.2025 - Current
Personal Support Worker
SE Healthcare
Markham, ON
04.2023 - 06.2025
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming both in private residences and facilities.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
- Trained and coordinated work of new support workers.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored and maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Support Staff
Ontario Addiction Treatment Centre
Collingwood, ON
10.2019 - 10.2022
- Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
- Supervise urine drug screening and testing.
- Perform venipuncture, ECGs and assesses other vitals as required.
- Management of Patient active scripts including script cancellation as per Rx protocol.
- Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
- Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
- Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.
Seafood Clerk
Zehrs
Alliston, ON
09.2016 - 10.2019
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in seafood products.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Handled specialty seafood items for packaging and display.
Court Reporter
Legal Reporting Services
01.1990 - 10.2016
- Produced transcripts for court personnel, legal professionals and general public.
- Called upon witnesses to testify under oath at court hearings.
- Generated error-free transcripts with skilled capturing and proofreading.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Improved court efficiency by accurately transcribing spoken words during legal proceedings and providing timely transcripts.
- Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
- Maintained confidentiality of sensitive information by adhering to strict ethical guidelines and professional standards in handling case materials.
Education
Graduate Certificate - Personal Support Worker
Saint Elizabeth Health Care
Markham, ON11-2023
Diploma - Addictions And Mental Health
Canadian Career College (CTS)
Barrie, ON01.2020
Diploma - Human Service Worker
Ontario Business College
Barrie, On06-2001
GED -
St. Joseph's Catholic High School
Barrie, ON06.1989
Skills
- Effective conflict resolution
- Adaptability
- Computer proficiency
- Proficient Task Management
- Teamwork and collaboration
- CPR certification
- Empathy and compassionate care
- Effective communication
- Activities of daily living ADL support
- Dementia care
Timeline
ECE, EA and Support Staff
Simcoe County District School Board
06.2025 - Current
Personal Support Worker
SE Healthcare
04.2023 - 06.2025
Support Staff
Ontario Addiction Treatment Centre
10.2019 - 10.2022
Seafood Clerk
Zehrs
09.2016 - 10.2019
Court Reporter
Legal Reporting Services
01.1990 - 10.2016
Graduate Certificate - Personal Support Worker
Saint Elizabeth Health Care
Diploma - Addictions And Mental Health
Canadian Career College (CTS)
Diploma - Human Service Worker
Ontario Business College
GED -
St. Joseph's Catholic High School