Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Maryam Bulus

Ottawa,ON

Summary

A passionate and teachable person with experience developing and implementing diverse curriculums covering a wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Elementary Occasional Teacher, EA, ECE

Ottawa-Carleton District School Board (OCDSB)
10.2020 - 08.2023


  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Developed and implemented classroom routines to address varying student needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.

Clinical Assistant

i2020 Vision
05.2023 - 07.2023
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
  • Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
  • Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
  • Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
  • Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
  • Reviewed healthcare professionals' calendars and scheduled patient appointments by telephone and in person.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained up-to-date patient records with medical histories and test results.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified patient insurance coverage and collected required co-payments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained the client medical history, medication information, symptoms, and allergies.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
  • Utilized effective communication and active listening skills when interacting with healthcare professionals, staff, and patients.

IELTS Invigilator

English Testing Canada
04.2021 - 12.2022
  • Improved exam security by implementing strict invigilation procedures and monitoring test takers' behaviour.
  • Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
  • Streamlined the administration of tests by efficiently organizing testing materials and maintaining detailed records.
  • Managed time effectively during tests, enabling test takers to complete their tests without interruption or stress.
  • Communicated clearly with test takers about exam rules and expectations, minimizing confusion and potential misconduct.
  • Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the test process.
  • Provided timely feedback on test takers' behaviour to administrators, contributing to continuous improvement in test administration processes.
  • Supported test takers' wellbeing during tests by addressing concerns and providing appropriate guidance as needed.
  • Reduced instances of cheating through careful observation and enforcement of test integrity policies.
  • Handled emergencies calmly and effectively, prioritizing student safety while maintaining exam integrity.
  • Contributed to a positive testing atmosphere by remaining approachable when interacting with test takers.
  • Facilitated smooth transitions between different sections of tests, minimizing disruptions for focused test takers.
  • Prevented unauthorized materials from entering the testing area, upholding standards of fairness for all test takers.
  • Efficiently distributed necessary materials before each test session, allowing test takers ample time to prepare themselves mentally for the test ahead.
  • Conducted thorough checks of identification documents, verifying that only eligible candidates participated in tests.
  • Aligned invigilation practices with institutional and national guidelines, maintaining compliance with all relevant standards.
  • Provided clear instructions for test procedures, streamlining the process and reducing test takers' anxiety before tests.


Customer Service Representative

Nestle Nespresso
06.2019 - 02.2020
  • Building experiences with customers by not only selling coffee machines but guiding them to encounter Nespresso, and not just as a company that provides coffee, coffee machines and other related services, but as a community that gives back and aims at the growth and development of the community at large.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.


Team Member

Tim Hortons
08.2018 - 04.2019
  • Receiving payments on food and drink products, cleaning of environment and machines.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Maintained cleanliness and organization of the dining area, contributing to a more enjoyable dining experience.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food and drink orders, reducing wait times for customers.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Assisted in boosting restaurant sales by upselling food and drink items and promoting daily specials to guests.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during food and drink preparation and order delivery.
  • Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
  • Assisted in inventory management, conducting regular stock checks, and ordering necessary supplies to maintain optimal stock levels for uninterrupted service.
  • Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
  • Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
  • Contributed to the achievement of sales targets through upselling techniques and suggestive selling of food and drink items.
  • Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
  • Prepared high-quality food and drink items consistently by following standardized recipes and presentation guidelines.
  • Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.


  • Participated in routine equipment maintenance activities, ensuring optimal performance and reduced downtime due to malfunctions or breakdowns.
  • Supported successful marketing campaigns by promoting special offers and discounts to customers at the point of sale.
  • Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
  • Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
  • Provided valuable feedback on menu items based on customer preferences leading to improved offerings tailored towards the target audience.
  • Assisted in maintaining proper food storage procedures, reducing spoilage and waste while ensuring safe consumption for customers.
  • Upheld high standards of quality control by conducting routine checks on food and drink items before serving, ensuring only excellent dishes reached customers'' tables.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Made food and drinks according to standard recipes with requested changes for customer satisfaction.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Received orders from customers and input into order management system.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen and service areas.
  • Greeted customers and answered inquiries regarding food items and specials.
  • Demonstrated knowledge of food and drink items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout day.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.

Sales Associate

Fairweather
06.2018 - 08.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
  • Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Representative

Loblaw and Joe Fresh
10.2017 - 02.2018
  • Received calls from customers concerning their orders
  • Also called customers and helped them resolve order issues.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Assisted team members in improving their performance through constructive feedback and sharing best practices.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed timely and effective replacement of damaged or missing products.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed and updated databases to handle customer data.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Generated customer service reports to track customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Maintained and managed customer files and databases.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Championed process improvement initiatives within the team, leading to increased efficiency and productivity levels for all agents involved.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Education

Bachelor of Arts - Psychology

Carleton University
Ottawa, ON
06.2023

Skills

  • Cold Calling (1 year)
  • Customer Service (4 years)
  • Sales
  • Live Chat
  • Technical Support
  • Typing (4 years)
  • Initiative (4 years)
  • Phone Etiquette (4 years)
  • Microsoft Office (4 years)
  • Microsoft Outlook
  • Teaching
  • Laboratory Experience
  • Tutoring
  • Microsoft Powerpoint
  • Microsoft Excel (4 years)
  • Dependable
  • Customer focused (4 years)
  • Highly professional
  • Self-motivated
  • Detail-oriented
  • Capable of working in a fast paced environment
  • Reliability
  • Punctuality
  • Effective oral and written communication
  • Proven accuracy and attention to detail
  • Ability to work as a part of a team or alone as required
  • Computer Skills (4 years)
  • Lesson Planning
  • Parent Communication
  • Activity Management
  • Behavior Modeling
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Relationship Building and Management
  • Instructional Strategies
  • Organizational Abilities
  • Lesson Implementation
  • Classroom Management
  • Classroom Organization
  • Positive Reinforcement
  • Active Listening
  • Curriculum Development
  • Multicultural Awareness
  • Critical Thinking
  • Effective Communication
  • Problem Solving
  • Team Collaboration
  • Assessment Techniques
  • Multitasking and Organization
  • Student Progress Reporting
  • Creative Thinking
  • Relationship Building
  • MS Office
  • Google Classroom
  • Organization and Planning
  • Documentation and Reporting
  • Decision-Making
  • Sound Judgment
  • Issue Resolution
  • Student Needs Assessments
  • Teaching Life Skills
  • Assistive Technologies

Certification

Criminal Record Check- vulnerable sector (will need to update as required)


Level C First Aid & CPR


Medical Terminology course in progress.

Languages

English
Full Professional

Hobbies

I love to cook, read, interact with people, have community involvement, learn languages, food, and lifestyles of different cultures, art, work out, learn different things, and discover new things around the world.  

Timeline

Clinical Assistant

i2020 Vision
05.2023 - 07.2023

IELTS Invigilator

English Testing Canada
04.2021 - 12.2022

Elementary Occasional Teacher, EA, ECE

Ottawa-Carleton District School Board (OCDSB)
10.2020 - 08.2023

Customer Service Representative

Nestle Nespresso
06.2019 - 02.2020

Team Member

Tim Hortons
08.2018 - 04.2019

Sales Associate

Fairweather
06.2018 - 08.2018

Customer Service Representative

Loblaw and Joe Fresh
10.2017 - 02.2018

Bachelor of Arts - Psychology

Carleton University
Maryam Bulus