Michelle Wood
Saint John,NB
Summary
Adept at fostering customer loyalty and boosting revenue, I excelled at Air Canada by delivering unparalleled customer service. My ability to collaborate across teams and my meticulous attention to detail ensured high customer retention rates. Skilled in crisis management and proficient in organization, I consistently enhanced client satisfaction and company reputation.
Overview
11
11
years of professional experience
Work History
Customer Sales and Service Representative
Air Canada
09.2014 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Completed call documentation while speaking with customers.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support.
Education
Diploma - Massage Therapy
Eastern College
Saint John, NB06-2025
High School Diploma -
Saint John High School
Saint John, NB06-2009
Skills
- Collaborative Teamwork
- Professional Demeanor in Stressful Situations
- Meticulous Attention to Detail
- Proficient in Organization
- Interdepartmental Collaboration
- Confidentiality Assurance Practices
- Crisis Management Techniques
- Collaborative Problem-Solving
Timeline
Customer Sales and Service Representative
Air Canada
09.2014 - Current
Diploma - Massage Therapy
Eastern College
High School Diploma -
Saint John High School
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