Michelle Wisdom
Toronto,ON
Summary
My proper name is Michelle Wisdom; however, I correctly identify as Max, a non-binary person with lived experience in mental health, active addiction, specific trauma, and homelessness and Have faced discrimination my entire life. As a familiar person who is on the spectrum, I deal with many potential roadblocks in ordinary life and am in a place now where I would genuinely like to seize what I've acquired and experienced and be able to aid people typically struggling with different challenges and adversity. I recognize local people that use community organizations as being able to see the world from their point of comprehensive view. I remain an empathetic and patient person and Have so much boundless compassion for innocent people who Have typically experienced being able to support willing people. I have proactively worked as a social peer with the successful SAFE SPOT program at the Bond Hotel, where I Have efficiently been a key part of the local team and undoubtedly know this realistically is the chosen field of social work, I dearly want to make a career out of. Love to learn and life-changing rare opportunity to be a part of the team that completed the iPHARE and Naloxone CPR Oxygen CPR training. Have previous work experience in outstanding customer service and worked with Rogers as a team lead. Prior to that, attended George Brown College for the academic Community Worker program which I satisfactorily completed. At that time did a co-op placement with Warden Woods Community Center as an outreach worker, and after placement, was hired as a member of their outreach team. I also worked with SAPACCY program which is the Substance Abuse Program for African Canadian and Caribbean Youth which works from cultural competence lens' to assist black youth and their families deal with substance abuse and mental health issues by thoughtfully providing appropriate counselling as well as an extensive range of local services to properly connect them to valuable resources to aid them carefully navigate the challenging issues
Overview
24
24
years of professional experience
1
1
Certification
Work History
Emergency Department Peer Support Worker
UHN
Toronto
01.2022 - Current
- Provide support to the clients in identifying personal goals and lifestyle changes
- Provide counselling for clients and ensure continuity in service while they are awaiting placement in treatment programs
- Act as a liaison with the community agencies and hospital to ensure appropriate client referrals
- Network with community agencies and hospital and acts as a client advocate
- Demonstrates excellent ability to develop relationships across the hospital and community agencies
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Data collecting uploaded to database as database base clothing and harm reduction Kits
- Collaborated with team members to achieve target results
- Develop respectful and trusting relationships with clients using sharing lived experiences selling and supportive conversations
- Participate in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork
- Successful working within tight deadlines and a fast-paced atmosphere
- Actively listen to client's requests, confirming full understanding before addressing concerns
- Learner new skills and applied them to daily tasks to improve efficiency and productivity
- Participate in team-building activities to enhance working relationships
- Devote special emphasis to punctuality and worked to maintain outstanding attendance records
- Developed strategies to promote team building and collaboration.
Peer Support Worker
T.N.G.
Toronto
01.2021 - 06.2022
- Built relationships with others based on trust and honesty by using active listening and dynamic communication skills
- Supervise clients administering their drug injections and using other permitted modes of consumption
- Develop respectful and trusting relationships with clients
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Provided ongoing assessment, problem-solving, and skill teaching to assist individuals with activities of daily living
- Increase awareness of and support participation in self-help and advocacy organizations
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
- Interacted with individuals and shared information regarding available community support services
- Developed strategies to promote team building and collaboration
- Maintained strict data confidentiality and privacy on information related to individuals
- Instilled hope by promoting positive self-disclosure and actively listening to client needs
- Aided individuals by developing wellness plans and advance directives to achieve goals
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
Community Outreach Worker
Sappacy
Toronto
07.1999 - 09.2004
- Connected individuals with available and relevant resources
- Networked with local organizations, leaders, and consumers, resulting in the establishment of new and lasting partnerships and relationships
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships
- Documented and analyzed the performance of different programs to make proactive decisions about services
- Created and implemented community-based programs to improve education or fill specific needs
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services
- Liaise with physicians, community agencies, and /or care providers regarding significant concerns/changes in client's status
- Surveyed local program participants on daily basis to ascertain problematic areas requiring improvement
- Form positive relationships and strong partnerships with community agencies, services, and care providers to build effective delivery of crisis service in the community
- Work as a partner in the community and healthcare system to ensure the individual is referred to appropriate services.
Education
Diploma - Community Worker
George Brown College
Toronto, ON06.1992
Skills
- Issue Resolution Abilities
- Compassionate Care
- Independent Living
- Youth Engagement
- Treatment Recommendations
- Effective Listening
- Privacy and Confidentiality
- Substance Abuse Treatment
- Coaching and Mentoring
- Scheduling Medical Appointments
- Planning Skills
- Service Navigation
- Recovery Guidance
- Peer Interaction
- Peer Support
- Monitoring Patient Progress
- Problem-Solving Skills
- Patient Histories
- Crisis Situations
- Creative Thinking
- Grief Support
- Interpersonal Ability
- Mental Health Support
- Providing Direction
- Client Needs Assessment
- Relationship Cultivation
- Best Practices and Standards
- Meeting Support
- Communication Abilities
- Patient Interaction
- Effective Collaboration and Interaction
- Creative Solutions
- Case Planning and Management
- Arranging Transportation
- Life Skills Education
- Observational Skills
- Individual Therapy
- Cultural Sensitivity
- Relationship Issues Management
- Communications Strategies
- Community Integration
- Community Services Information
- Emotional Support
- Recreational Activities
- Community Outreach Programs
- Wellness Checks
- Community Meetings
- Client Screening
- Statistical Data
- Phone Inquiries
- Orientation Sessions
- Effective Working Relationships
- Community Referrals
- Identifying Client Goals
- Social Interaction
- Individual and Group Counseling
- Clients Rights
- Peer Review
- Sexual Health
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- Area of certification Training - Timeframe
Timeline
Emergency Department Peer Support Worker
UHN
01.2022 - Current
Peer Support Worker
T.N.G.
01.2021 - 06.2022
Community Outreach Worker
Sappacy
07.1999 - 09.2004
Diploma - Community Worker
George Brown College