Michelle Feliciano
Victorville,CA
Summary
Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Peer Support Specialist Community Health Worker
Symba Center
09.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Promoted client independence by assisting them in obtaining housing, employment, or educational opportunities relevant to their goals.
- Empowered clients to take control of their mental health by teaching coping strategies and self-management techniques.
- Developed rapport with diverse clientele from varying backgrounds, fostering trust and open communication throughout the therapeutic process.
Peer and Family Advocate
San Bernardino County
01.2024 - 09.2024
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
Peer Support Specialist
Stars Behavioral Health Group
08.2022 - 07.2023
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
- Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
Peer Support Specialist
RI International
03.2022 - 07.2022
- Assisted peers with articulating goals and identifying personal strengths useful for achieving objectives.
- Spearheaded peer-centered recovery plans instrumental to promoting dedication to recovery processes.
- Promoted recovery, self-determination and self-advocacy through diverse schedule of peer-focused activities.
- Supported adults with diagnosed mental illnesses or substance abuse disorders.
- Completed assessments with clients to ascertain how best to deliver treatment and care.
- Coached clients through personal issues and traumas.
- Maintained confidentiality and records with sensitive information.
- Provided crisis management services to prevent, reduce, or eliminate emergencies.
- Helped coordinate housing support, relationship guidance and community connections based on individual needs.
- Promoted self-advocacy by assisting recovering persons with voicing needs, goals and objectives.
- Linked individuals to resources for work, school and social activities.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Served as resource to support help desk requests.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Peer Volunteer
Veterans Affairs Medical Center
05.2017 - 08.2017
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Implemented strategies to help mentees manage stress and difficult emotions.
Aircraft Handler
United States Navy
01.1996 - 02.2020
- Maintained aircraft with regular troubleshooting, repair and inspection.
- Restored performance by removing and repairing or replacing defective parts.
- Assisted with quality control by monitoring output and nonconformance issues and helping trace problems back to root causes.
- Met delivery schedules by organizing orders through shop management.
- Followed NESC, OSHA and local codes consistently with each job.
- Completed daily production forms, project activity reports and job-specific documentation.
- Supervised work of ground workers, apprentices and helpers completing assignments.
Education
Community Health Worker Certification - Community Health
IEHP
Rancho Cucamonga, CA09-2024
Mental Health - Mental Health
RI International
Riverside, CA02.2022
Basic Disrhymia Certification - Cardiac Health
St, Mary's Medical Center
Apple Valley, CA11.2005
High School Diploma -
San Andreas High School
Hollister, CA05.1993
Certification: Nursing - Nursing
Sun Bridge Health Care Center
Sun Bridge Healthcare11.2001
Skills
- Peer Support
- Effective Listening
- Recovery Guidance
- Issue Resolution Abilities
- Service Navigation
- Privacy and Confidentiality
- Coaching and Mentoring
- Emotional Support
- Community Services Information
- Communication Abilities
- Interpersonal Ability
- Life Support Technique Skills
- Crisis Situations
- Mental Health Support
- Resident Support
- Peer Interaction
- Rapport building
- Self-care management
- Mental health advocacy
- Relapse prevention
Certification
Certified peer support specialist
Timeline
Peer Support Specialist Community Health Worker
Symba Center
09.2024 - Current
Peer and Family Advocate
San Bernardino County
01.2024 - 09.2024
Peer Support Specialist
Stars Behavioral Health Group
08.2022 - 07.2023
Peer Support Specialist
RI International
03.2022 - 07.2022
Peer Volunteer
Veterans Affairs Medical Center
05.2017 - 08.2017
Aircraft Handler
United States Navy
01.1996 - 02.2020
Community Health Worker Certification - Community Health
IEHP
Mental Health - Mental Health
RI International
Basic Disrhymia Certification - Cardiac Health
St, Mary's Medical Center
High School Diploma -
San Andreas High School
Certification: Nursing - Nursing
Sun Bridge Health Care Center
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