Overview
Work history
Education
Skills
Timeline
Generic

michelle wielhouwer

Kitchener,Ontario

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work history

Indepent cleaner

self employed
Kitchener, canada
05.2015 - Current
  • Spot cleaned and sanitised high-touch areas.
  • Emptied and cleaned trash cans following procedures.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Adhered to health and safety regulations to maintain safe environment for customers.
  • Deep cleaned carpets using steam cleaner.

Personal support worker contract

Trasverse indepence
Kitchener, canada
05.2020 - 12.2023
  • Submitted reports to manager regarding client condition updates.
  • Delivered toileting support for clients with mobility issues.
  • Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
  • provided daily programing at drop in service to ensure social well being
  • Read aloud to clients, offering mental stimulation and social companionship.
  • Followed client treatment plans for exercises
  • Assisted clients with adapting to life changes due to bodily or brain injuries.

Customer service representative

McDonald's
Kitchener, canada
01.2015 - 11.2023
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped meet business needs by working extra shifts.
  • Maintained high standards of service in fast-paced dining and drive-through settings, serving [Number]+ customers daily.
  • Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
  • Followed strict FIFO rules, minimising food waste
  • Enabled smooth operations during peak times by assisting in food preparation tasks.

Covid screener/ technician

trinity village
Kitchener
03.2023 - 09.2023
  • Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
  • Prepared regular written logs and incident reports at close of each shift for management team.
  • Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • tested patients workers and visitors for covid 19
  • documented all tests and required documentation
  • greeted staff, visitors and kept a log book
  • sanitized all surfaces to prevent covid outbreak
  • worked with the team to provide best practice care for residents

Personal care attendant

people care
01.2021 - 08.2021
  • Operated hoists to move clients in and out of bed.
  • provided ADL to clients
  • Improved social health by promoting participation in hobbies and social interests.
  • Delivered toileting support for clients with mobility issues.
  • Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
  • Answered questions from clients, family members, and other carers.
  • Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.
  • Submitted reports to manager regarding client condition updates.

Crew team member

Tim Hortons
Kitchener, canada
05.2013 - 10.2015
  • Maximised restaurant cleanliness and accessibility.
  • Trained in food safety and hygiene practices.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Prepared food and beverages within target timeframes.
  • Flexibly took on various roles to support workflow.

Education

Certificate of Higher Education - medical office admin

Anderson College
canada
12.2023 -

Certificate of Higher Education - long term care assistant program

Conestoga College Institute of Technology and Advanced Learning
Kitchener
02.2021 - 05.2021

Certificate of Higher Education - Personal support worker

Conestoga College Institute of Technology and Advanced Learning
Kitchener
01.2021 - 08.2021

Certificate of Higher Education - police foundations

Conestoga College Institute of Technology and Advanced Learning
Kitchener
09.2011 - 06.2012

highchool - Diploma

Kitchener–Waterloo Collegiate and Vocational School
Kitchener
09.2002 - /2006

Skills

Ability to complete task in a fast manner

ensured a sanitary environment

possess exceptional leadership skills

WHIMIS certified

General office experience assisting with variety of tasks

Timeline

Certificate of Higher Education - medical office admin

Anderson College
12.2023 -

Covid screener/ technician

trinity village
03.2023 - 09.2023

Certificate of Higher Education - long term care assistant program

Conestoga College Institute of Technology and Advanced Learning
02.2021 - 05.2021

Personal care attendant

people care
01.2021 - 08.2021

Certificate of Higher Education - Personal support worker

Conestoga College Institute of Technology and Advanced Learning
01.2021 - 08.2021

Personal support worker contract

Trasverse indepence
05.2020 - 12.2023

Indepent cleaner

self employed
05.2015 - Current

Customer service representative

McDonald's
01.2015 - 11.2023

Crew team member

Tim Hortons
05.2013 - 10.2015

Certificate of Higher Education - police foundations

Conestoga College Institute of Technology and Advanced Learning
09.2011 - 06.2012

highchool - Diploma

Kitchener–Waterloo Collegiate and Vocational School
09.2002 - /2006

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michelle wielhouwer