michelle wielhouwer
Kitchener,Ontario
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Indepent cleaner
self employed
Kitchener, canada
2015.05 - Current
- Spot cleaned and sanitised high-touch areas.
- Emptied and cleaned trash cans following procedures.
- Dusted countertops, ceilings and furniture for pristine environment.
- Worked quickly to complete cleaning within allotted timeframes.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Deep cleaned carpets using steam cleaner.
Personal support worker contract
Trasverse indepence
Kitchener, canada
2020.05 - 2023.12
- Submitted reports to manager regarding client condition updates.
- Delivered toileting support for clients with mobility issues.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
- provided daily programing at drop in service to ensure social well being
- Read aloud to clients, offering mental stimulation and social companionship.
- Followed client treatment plans for exercises
- Assisted clients with adapting to life changes due to bodily or brain injuries.
Customer service representative
McDonald's
Kitchener, canada
2015.01 - 2023.11
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Maintained high standards of service in fast-paced dining and drive-through settings, serving [Number]+ customers daily.
- Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
- Followed strict FIFO rules, minimising food waste
- Enabled smooth operations during peak times by assisting in food preparation tasks.
Covid screener/ technician
trinity village
Kitchener
2023.03 - 2023.09
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- tested patients workers and visitors for covid 19
- documented all tests and required documentation
- greeted staff, visitors and kept a log book
- sanitized all surfaces to prevent covid outbreak
- worked with the team to provide best practice care for residents
Personal care attendant
people care
2021.01 - 2021.08
- Operated hoists to move clients in and out of bed.
- provided ADL to clients
- Improved social health by promoting participation in hobbies and social interests.
- Delivered toileting support for clients with mobility issues.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
- Answered questions from clients, family members, and other carers.
- Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.
- Submitted reports to manager regarding client condition updates.
Crew team member
Tim Hortons
Kitchener, canada
2013.05 - 2015.10
- Maximised restaurant cleanliness and accessibility.
- Trained in food safety and hygiene practices.
- Maintained clean and sanitary food preparation areas and equipment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Prepared food and beverages within target timeframes.
- Flexibly took on various roles to support workflow.
Education
Certificate of Higher Education - medical office admin
Anderson College
canada 2023.12 -
Certificate of Higher Education - long term care assistant program
Conestoga College Institute of Technology and Advanced Learning
Kitchener 2021.02 - 2021.05
Certificate of Higher Education - Personal support worker
Conestoga College Institute of Technology and Advanced Learning
Kitchener 2021.01 - 2021.08
Certificate of Higher Education - police foundations
Conestoga College Institute of Technology and Advanced Learning
Kitchener 2011.09 - 2012.06
highchool - Diploma
Kitchener–Waterloo Collegiate and Vocational School
Kitchener 2002.09 - /2006
Skills
Ability to complete task in a fast manner
ensured a sanitary environment
possess exceptional leadership skills
WHIMIS certified
General office experience assisting with variety of tasks
Timeline
Certificate of Higher Education - medical office admin
Anderson College
2023.12 -
Covid screener/ technician
trinity village
2023.03 - 2023.09
Certificate of Higher Education - long term care assistant program
Conestoga College Institute of Technology and Advanced Learning
2021.02 - 2021.05
Personal care attendant
people care
2021.01 - 2021.08
Certificate of Higher Education - Personal support worker
Conestoga College Institute of Technology and Advanced Learning
2021.01 - 2021.08
Personal support worker contract
Trasverse indepence
2020.05 - 2023.12
Indepent cleaner
self employed
2015.05 - Current
Customer service representative
McDonald's
2015.01 - 2023.11
Crew team member
Tim Hortons
2013.05 - 2015.10
Certificate of Higher Education - police foundations
Conestoga College Institute of Technology and Advanced Learning
2011.09 - 2012.06
highchool - Diploma
Kitchener–Waterloo Collegiate and Vocational School
2002.09 - /2006