Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ralph Wells

11 Fowlow Dr. Stephenville ,NL

Summary

Experienced Manager / Supervisor with over 7 years of experience in retail and bar/ restaurant settings . Excellent reputation for solving problems and improving customer satisfaction. Through my years with Marine Atlantic and CNA I have learned many Skills and techniques in working with employees under NAPE and Unifor Unions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Purser

Marine Atlantic
North Sydney, NS
05.2017 - Current
  • Carried out day to day duties accurately and efficiently.
  • Accepted and processed account payments.
  • Responsible for balancing days end report
  • Managed 3 - 10 Cashiers
  • Completed Dailey Bank Deposits
  • Member of Occupational Health and Safety Committee

Chief Steward

Marine Atlantic
North Sydney, NS
06.2016 - Current
  • Ensured passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard Vessel.
  • Resolved passenger situations during Sailings involving disorderly passengers and medical emergencies.
  • Lead daily toolbox meetings
  • Answered passengers' questions and provided solutions to issues arising during sailings.
  • Managed 40 - 50 Stewards
  • Facilitated communication between crew members and Stevedores during embarkation / disembarkation to promote smooth operations.
  • Participated in safety inspections

Assistant Steward

Marine Atlantic Inc.
North Sydney, NS
05.2008 - Current
  • Trained as Giftshop Steward, 2nd Cook , Asst. Storekeeper, and Cashier
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Improved team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Clerk 1 Food Service

College of the North Atlantic
Stephenville, NL
03.2004 - 02.2021
  • Front line service such as plating meals ,operating pos cash system (NRG) and completing cash reports
  • Computerized record keeping for temperatures, meal counts and wastage
  • Performing duties while observing food safety standards and OH&S practices
  • Cleaning dishes, equipment, tables and counters and restocking as needed
  • Training and orientation of new staff

Education

Certificate - Hotel, Restaurant Management

College of The North Atlantic
Stephenville, NL
05.1994

Skills

  • Complex Problem-Solving
  • Strong Organizational Skills
  • Excellent Communication skills
  • Proficient in Microsoft Excel & Outlook
  • Inventory Control
  • Team Leadership
  • Staff Management
  • Staff Training
  • Experience with several POS systems
  • Merchandising

Certification

Advanced First Aid

Advanced Food Safety

Responsible Beverage Service

WHIMIS

Accessibility training

Customer service training

Leadership Challenge overview

Harassment and Violence Prevention for Managers

Safe Start

Affiliations

BSG Kinsmen

BSG Extended Seniors Transportation


Timeline

Purser

Marine Atlantic
05.2017 - Current

Chief Steward

Marine Atlantic
06.2016 - Current

Assistant Steward

Marine Atlantic Inc.
05.2008 - Current

Clerk 1 Food Service

College of the North Atlantic
03.2004 - 02.2021

Certificate - Hotel, Restaurant Management

College of The North Atlantic

Advanced First Aid

Advanced Food Safety

Responsible Beverage Service

WHIMIS

Accessibility training

Customer service training

Leadership Challenge overview

Harassment and Violence Prevention for Managers

Safe Start

Ralph Wells