Sheldon Mathew Jessome
Sydney,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supportive Steward experienced in supporting culinary and service teams. Effective and efficient in areas of dishwashing, sanitation, customer service, and cleanliness. Over 8 years of experience in fast-paced environments, quality communication skills giving articulate instruction working collectively, and willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Steward
Marine Atlantic
05.2023 - Current
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with bedmaking, room cleaning according to the company standard
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Merchandiser
MERCHANDISING | SCHWARTZ FURNITURE, DECEMEBER
01.2018 - 05.2023
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Planning & developing Merchandising strategies
- Merchandising to create visually pleasing displays and product positioning
- Monitor store inventory based on sales and intake
- Assembly of furniture
- Managing specific customer needs
- High level of detail and consistency
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
SALES REPRESENATIVE
SIRIUSXM RADIO, SERVICOM
10.2014 - 12.2018
- Discussed with customers about their needs and convert them into sales
- Assisted customers for after sales services
- Worked in Fast-paced environment
- Data management
- Achieved goals set by the clients
- Training of new employees.
SALES REPRESENATIVE
BELL CANADA, SYKES ENTERPRISES
09.2013 - 09.2014
- Worked in a fast-paced environment
- Provide Service upgrades for existing customers
- Worked in groups as well as responsibility of customers’ accounts and customer service
- Work one on one with client to achieve goals
Education
Grade 12 -
Riverview High School
N.S. OHS -
Skills
- Customer Assistance
- Hospitality Management
- Beverage Making and Delivery
- Menu Item Preparation
- Accurate Cash Handling
- Product Inventory Counts
- Store Maintenance
- Model Building
- Safety standards and protocols
Certification
- WHIMS
- Food Handling
Timeline
Steward
Marine Atlantic
05.2023 - Current
Merchandiser
MERCHANDISING | SCHWARTZ FURNITURE, DECEMEBER
01.2018 - 05.2023
SALES REPRESENATIVE
SIRIUSXM RADIO, SERVICOM
10.2014 - 12.2018
SALES REPRESENATIVE
BELL CANADA, SYKES ENTERPRISES
09.2013 - 09.2014
Grade 12 -
Riverview High School
N.S. OHS -
- WHIMS
- Food Handling
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