Michelle Wagland
Toronto,ON
Summary
Focused and organized Quality Assurance Lead with 23 years of experience in the testing field, supporting delivery of high-caliber customer service products through meticulous testing and troubleshooting. Proven leadership skills with unmatched coordination and analytical skills.
Overview
24
24
years of professional experience
Work History
Quality Assurance Lead
Oracle Canada (acquired Siebel Systems)
03.2006 - 12.2023
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained efficient and successful manual test cases.
- Acted as key point of contact for new features and regression passes
- Ran successful Accessibility testing through JAWs and Oracle Accessibility Toolbar.
- Provided detailed information for any VPAT (Voluntary Product Accessibility Template) needed per release
- Monitored resolution of bugs, tested fixes, and approved final results
- Collaborated with cross-functional teams such as Engineering, Product Management and UX to ensure seamless integration of QA efforts into product development lifecycle.
Quality Assurance Engineer
Siebel Systems Canada
01.2005 - 03.2006
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Met tight deadlines on project timelines.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Test Manager
Bell Canada
06.2004 - 12.2004
- Developed and executed test conditions for Bell Siebel Sales product
- Coordinated testing phases including resources, finance and project organization
- Improved new hire integration: decrease learning curve, increase experience & productivity
- Nominated for MAD (Made A Difference) award for motivating the team
Senior Quality Assurance Design Engineer
Siebel Systems (acquired Janna Systems)
03.2001 - 03.2004
- Supervisor; delegation of test areas and release cycle maintenance
- Test plan development and execution for various release cycles (ERM, CRM and CRM OnDemand)
- Assisted Product Management and Engineering in application designs
- Trained and supported offshore projects in QA procedures
Quality Assurance Engineer
Janna Systems
11.1999 - 03.2001
- Developed and implemented test plans for various Janna System products
- Created and maintained Quality Assurance intranet website
- Established strong relationship with engineering to ensure a stable, user friendly product
Education
Photojournalism
Loyalist College of Applied Arts And Technology
Belleville, ON06.1997
High School Diploma -
St Peters High School
Peterborough, ON06.1994
Skills
- Project Management
- Test Scheduling
- Accessibility Testing
- Manual test case preparation
Volunteer
Cherry Beach Soccer Club, Toronto ON 2021-2023
Team Manager
- Organized multiple tournaments both local and out of town, assisted coach with scheduling and maintained the new TSA and GTISL rules for play
Maurice Cody Public School, Toronto, ON 2012-2021
Social Media Manager
- Created and implemented parent social media to connect the parents with the school
- Created and maintained a parent website with daily updates
Family and School Association (FSA) Secretary
- Recorded minutes of each Parent Council Meeting
- Participated in monthly meetings to discuss budgets and future plans
- Liaison between parents and principal
Timeline
Quality Assurance Lead
Oracle Canada (acquired Siebel Systems)
03.2006 - 12.2023
Quality Assurance Engineer
Siebel Systems Canada
01.2005 - 03.2006
Test Manager
Bell Canada
06.2004 - 12.2004
Senior Quality Assurance Design Engineer
Siebel Systems (acquired Janna Systems)
03.2001 - 03.2004
Quality Assurance Engineer
Janna Systems
11.1999 - 03.2001
Photojournalism
Loyalist College of Applied Arts And Technology
High School Diploma -
St Peters High School
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