Michelle Vickers
Yorba Linda,CA
Summary
Detail-oriented administrator with expertise in customer service and office management. Proven ability to streamline processes and enhance team performance, ensuring efficient operations and high employee satisfaction.
Overview
21
21
years of professional experience
Work History
Administrator
UDPI
Fullerton, CA
02.2010 - Current
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Collected, arranged, and input information into database system.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted in the preparation of reports and presentations, supporting senior management with administrative needs.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed financial discrepancies to ensure accurate reconciliation of accounts.
- Streamlined reporting processes, reducing turnaround time for monthly reconciliations.
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Analyzed financial statements, providing insights to improve operational efficiency and accuracy.
- Conducted walk throughs of various business processes, gaining an in-depth understanding of operations while identifying potential control weaknesses.
- Assisted in the preparation of audit reports, presenting findings.
- Led quality control initiatives to enhance product compliance with industry standards.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
Restaurant Hostess
Coco's Restaurant
Fullerton
02.2005 - 03.2006
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Monitored dining area for cleanliness and adherence to health standards.
- Handled guest inquiries and complaints, providing timely resolutions.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
La Sierra
Fullerton, CA06.2000
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Documentation and reporting
- Office management
Timeline
Administrator
UDPI
02.2010 - Current
Restaurant Hostess
Coco's Restaurant
02.2005 - 03.2006
High School Diploma -
La Sierra