Michelle Staines
Perth,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Restaurant Staff/Food Preparer
Tim Hortons
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized food preparation areas to uphold food safety standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Caregiver
At Home Mom
04.2010 - 05.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
High School Diploma -
T.R. Leger
Perth, ON06.2022
Skills
- Bill Computation
- Customer Needs Assessments
- Quality Control
- High-Volume Dining
- To-Go Order Preparation
- Order Accuracy
- Pos Operation
- Productivity Maximization
- Collaborative Relationships
Languages
English
Full Professional
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