JENNIFER OBONGEN
LEBRET,SK
Summary
Dynamic hospitality professional with extensive experience at Saskatchewan Ltd, excelling in guest engagement and high-volume dining. Proven track record of enhancing customer satisfaction through exceptional service and effective food sales techniques. Skilled in reservation management and multitasking, consistently exceeding expectations while fostering a positive dining atmosphere.
Overview
1
1
year of professional experience
Work History
Restaurant Food Server
Saskatchewan Ltd
03.2024 - 04.2025
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Cultivated warm relationships with regular customers.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
- Contributed to increased restaurant revenue by upselling menu items and suggesting daily specials.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Housekeeping Room Attendant
Saskatchewan Ltd
03.2024 - 04.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Education
Bachelor of Arts - Global Support And Supply Chain Management
MCG
Calgary, AB11-2025
Bachelor of Science in Secretarial Administration - Computer Secretarial
New Era University
Manila Philippines03-1996
Skills
- Reservation management
- Food running
- Table bussing
- Guest engagement
- Hospitality service expertise
- Bill computation
- Food and beverage pairings
- Table setting knowledge
- High volume dining
- Customer service
- Multitasking and organization
- Food sales and promotion
- Positive and professional
- Server training
Languages
English
Professional Working
Certification
- Serve it Right
Timeline
Restaurant Food Server
Saskatchewan Ltd
03.2024 - 04.2025
Housekeeping Room Attendant
Saskatchewan Ltd
03.2024 - 04.2025
Bachelor of Arts - Global Support And Supply Chain Management
MCG
Bachelor of Science in Secretarial Administration - Computer Secretarial
New Era University
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