MICHELLE SERRATOS
Elk Grove
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Receptionist / Cashier
Kaiser Permanente
Sacramento
07.2020 - 04.2024
- Welcomed patients to the medical office, verified their information, and guided them through the check-in process using electronic systems or manual records when necessary
- Provided information to patients about payment options and collected co-pays and other fees
- Managed the reception area, answered phones, handled correspondence, and performed other administrative duties as needed
Receptionist / Cashier
Bianca's Housekeeping
03.2018 - 01.2020
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Managed front desk operations and maintained a welcoming environment for visitors.
Housekeeper
The Maids Service
01.2016 - 03.2018
- Cleaned residential homes using eco-friendly products and effective techniques.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Followed detailed checklists to ensure all areas met quality standards.
Education
Clinical Medical Assistant Certification -
Roseville Adult School
Roseville, CA02-2025
High School Diploma -
SAVA
Sacramento, CA06-2012
Skills
- Medical terminology
- Electronic Medical Record systems (Epic, Experity, Healthconnect)
- Knowledge of Infection Control Principles
- Ability to use diagnostic equipment
- Bilingual (Spanish & English)
- Patient advocacy
- Patient confidentiality
- Teamwork
- Calm & Pleasant demeanor
Timeline
Receptionist / Cashier
Kaiser Permanente
07.2020 - 04.2024
Receptionist / Cashier
Bianca's Housekeeping
03.2018 - 01.2020
Housekeeper
The Maids Service
01.2016 - 03.2018
Clinical Medical Assistant Certification -
Roseville Adult School
High School Diploma -
SAVA
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