Melissa Stover
Columbia
Summary
Motivated Medical Assistant with strong capabilities in patient care and effective communication. Excellent in managing clinical and administrative tasks in a fast-paced environment, ensuring efficiency and high patient satisfaction. Proven ability to enhance workflows through diligent record-keeping and scheduling.
Overview
16
16
years of professional experience
Work History
Receptionist / cashier
Freehold Hyundai
Freehold
02.2026 - 05.2026
- Managed phone calls, ensuring timely routing of inquiries to relevant departments.
- Scheduled appointments and maintained calendar for office executives.
- Maintained organized front desk area, enhancing overall office appearance.
- Collaborated with team members to improve reception workflows and procedures.
- Handled basic customer inquiries, providing information about services offered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided exceptional customer service, fostering positive interactions with internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled customer inquiries and complaints, delivering solutions that enhanced customer satisfaction.
Certified Medical Assistant
AMG Endocrinologist
06.2025 - 08.2025
- Administered medications and vaccinations under physician supervision.
- Assisted in patient assessments and recorded vital signs accurately.
- Managed electronic health records, ensuring data integrity and confidentiality for improved patient care.
- Educated patients on treatment plans and diabetes management strategies, empowering them to take control of their health.
- Coordinated patient scheduling, enhancing clinic workflow efficiency and reducing patient wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated prescription submission by contacting pharmacies via phone and fax.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, medication information, symptoms, and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
AMG Women's Health Specialists
06.2023 - 06.2025
- Provided gynecological and obstetrical care for women, supporting pre-natal, labor and delivery, and post-partum needs with compassionate care.
- Assisting with procedures like pap smears and IUD insertions, measuring vital signs, and collecting samples.
- Greeted and registered patients, ensuring a welcoming and efficient check-in process.
- Obtaining and recording patient medical history
- Scheduled patient appointments, optimizing clinic workflow and patient access to care.
- Preparing and maintaining medical records
- Reviewing/Reporting test results to patients
- Performing general medical duties such as weighing patients, taking a patient's blood pressure and temperature, collecting urine samples, and collecting blood for routine follow-up or preoperative testing.
Medical Assistant
RWJ Barnabas
06.2016 - 01.2023
- Took patient vitals and health histories; drew blood and collected urine specimens, and gave injections as instructed by the doctor.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained pre- and post-treatment vital signs and weight
- Collected and documented patient medical information such as blood pressure and weight
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Escorted patients to exam rooms, ensuring comfort and readiness for examinations
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Advised patients of preparation and testing required for exams
- Cleaned and stocked exam rooms between patients; and sterilized equipment and instruments following the practice's autoclave sterilization procedures
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted in administrative tasks at Siegel & Goldstein OBGYN
Guest Relations
Six Flags Great Adventures
04.2013 - 01.2018
- Resolved guest complaints promptly to elevate guest satisfaction levels
- Delivered world-class customer service to enhance guest and staff experiences
- Guided guests with park information to improve overall visitor engagement
- Adhere to and enforce company policies and procedures to ensure guest satisfaction
- Sell tickets to special events, season passes, and parking tickets
CNA
Sunrise Assisted Living
02.2010 - 09.2014
- Assisted with activities of daily living and provided individual care to enhance patient well-being
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Responded to call lights and ensured patient comfort and safety by adjusting bed rails and equipment
- Supported residents in developing life skills and engaging in enriching activities based on individual profiles
- Collected urine and fecal samples from patients for laboratory analysis in a clinical setting.
Education
Certified Phlebotomy Technician (CPT) -
Advanced Career Institute
New Jersey07-2016
Medical Assistant with Phlebotomy, EKG and Patient Care Technician Program -
Advantage Career Institute Medical and Dental School
Eatontown, NJ07-2016
Certified Clinical Medical Assistant (CCMA) -
Middletown High School North
Middletown, NJ06-2016
Certified EKG Technician (CET) -
Advanced Medical Institure
Englishtown, NJ06-2016
Certified Patient Care Technician (CPCT) -
American Heart Association
Healthcare Provider, AED/CPR Certified -
Skills
- Patient check-in support
- Patient scheduling
- Appointment scheduling
- EMR EHR
- Medical terminology
- HIPAA compliance
- General office procedures
- Administrative support tasks
- Customer service
- Conflict resolution
- Multi-line telephone skills
- Office organization
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Visitor management
- Basic medical knowledge
- Customer support
- Communication skills
- Visitor management
Accomplishments
- Successfully transitioned facility to use of epic for EMR
Custom Section 2
Brittany Borrero
Practice Manger
732- 915-0208
Nick & Percey
Previous Manger's
732-625-1200
Lisa O
Previous co- worker
908-415-9461
Timeline
Receptionist / cashier
Freehold Hyundai
02.2026 - 05.2026
Certified Medical Assistant
AMG Endocrinologist
06.2025 - 08.2025
Medical Assistant
AMG Women's Health Specialists
06.2023 - 06.2025
Medical Assistant
RWJ Barnabas
06.2016 - 01.2023
Guest Relations
Six Flags Great Adventures
04.2013 - 01.2018
CNA
Sunrise Assisted Living
02.2010 - 09.2014
Certified Phlebotomy Technician (CPT) -
Advanced Career Institute
Medical Assistant with Phlebotomy, EKG and Patient Care Technician Program -
Advantage Career Institute Medical and Dental School
Certified Clinical Medical Assistant (CCMA) -
Middletown High School North
Certified EKG Technician (CET) -
Advanced Medical Institure
Certified Patient Care Technician (CPCT) -
American Heart Association