MICHELLE SAN JUAN
Downey
Summary
Seasoned Senior Housing Programs Manager at Safe Place For Youth, adept in strategic planning and crisis intervention. Demonstrated success in enhancing program efficiency and fostering stakeholder relationships. Skilled in organizational and conflict resolution, achieving significant program outcomes.
Overview
14
14
years of professional experience
Work History
Senior Housing Programs Manager
Safe Place For Youth
06.2024 - Current
- Manage, administer, oversee, and support SPY's housing programs' daily operations and delivery.
- Establish and maintain appropriate policies and procedures as required, updating them annually.
- Assist in organizational development, programmatic grant proposals, and the development and monitoring of program budgets.
- Ensure compliance of all programmatic personnel management, including scheduling, record keeping, time-activity reports, and performance evaluations of program staff and contractors.
- Prepare monthly reports for agency leadership to evaluate and assess programmatic achievements regarding goals and outcomes.
- Demonstrated strategic thinking, adaptability, and a results-driven mindset in a fast-paced, high-performing environment.
- Oversee the collection and maintenance of records on the clients of the programs through HMIS and CiviCore for statistical purposes, according to the confidentiality and privacy policy of Safe Place for Youth.
- Perform community outreach and collaborative engagement to increase and expand available shelter and housing opportunities for TAY.
- Supported and coordinated fundraising events, volunteer programs, and community outreach initiatives to build stronger ties and increase donor engagement.
- Identify legislative changes that impact SPY stakeholders, specifically federal, state, and local funding opportunities; affordable housing financing; and best practices within Rapid Re-Housing, Permanent Supportive Housing, Shared Housing, Crisis/Bridge Housing, and youth services, including Positive Youth Development and Authentic Youth Partnership.
Senior Director of Public Housing
Boys And Girls Club Of West San Gabriel Valley
06.2024 - 07.2024
- Direct oversight of public housing–based programs: Ensure that Club services reach youth living in the public housing sites the Club partners with HACLA.
- Collaboration with LA Housing Authority: They work closely with local housing authorities to provide safe, structured after-school and enrichment activities right where the kids live, Boys & Girls Clubs of WSGV.
- In addition to day-to-day management, this position helps design and expand initiatives—like STEAM programming—targeted to students within the communities.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
Director of Family Services
Helpline Youth Counseling
05.2023 - 06.2024
- Monitor the agency's Family Services programs to ensure compliance with ethical and legal standards, and to guarantee that services meet or exceed the standards set by contracts, funders, and the agency.
- Responsible for managing program services at all HYC locations, including oversight of services provided at various community sites.
- Responsible for managing contracts, certifications, and relationships with various funding sources, including the
- Department of Public Health, CalOES, the Department of Children and Family Services, the Probation Department, Family Preservation, the Los Angeles County Office of Education, local school district partners, HUD, and other county departments and community-based partners.
- Prepare reports and invoices, working closely with the finance team to ensure we stay within our budget.
- Efficiently handle high client volumes by providing direct client intervention and crisis management services, resulting in improved client outcomes, and reduced crisis incidents.
- Facilitated communication between staff members across multiple departments within the organization related to ongoing projects or initiatives involving family services programming.
- Supervised and evaluated theperformance of direct reports in accordance with established policies and procedures.
Director of Adult and Youth Programs
Womenshelter Of Long Beach
08.2021 - 05.2023
- Supervise and ensure proper documentation of program services, including crisis intervention, intakes, case management, counseling, advocacy, and other support services.
- Assist the Executive Director in recruiting, screening, and supervising all program staff. Provides direct client intervention, crisis management, and other services as required by client volume.
- Assist with preparing proposal budgets, invoices, budget modifications, and financial reports for different grants.
- Developing and implementing fundraising activities, such as the annual GALA, the Not So Serious Golf Tournament, and the 1st Annual Open House, and directing programs. Managed supervised web-based fundraisers, such as online auctions.
- Coordinate and organize cross-training activities, events, and functions with collaborating service providers, including social, medical, legal, and educational institutions, as well as other agencies, as necessary.
- Supervise interns from accredited colleges, providing training on agency policies and procedures, guidance, evaluation, and necessary requirements, as assigned by the Field Liaison.
Project Coordinator
Office of Samoan Affairs
09.2019 - 08.2021
- Supervise and develop community workers and interns at multiple sites.
- Foster collaborative relationships with community partners and sites.
- Assist the administration and fiscal department in identifying new funding sources, and managing the existing budget.
- Create monthly newsletters and social media posts to promote project efforts and enhance recruitment.
- Lead parenting classes, domestic violence support groups, and job services programs.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Counselor Advocate
The People Concern
06.2018 - 09.2019
- Assist in conducting intakes with clients within 72 hours of family's entering shelter
- Report child abuse and oversee reporting by volunteers
- Maintain clearly and consistently Sojourn's non-violent philosophy.
- Maintain trauma-informed, honest, and direct communication with all clients.
- Attend and actively participate in weekly shelter program meetings, weekly caseload meetings, full staff meetings, and Sojourn/The People Concern retreats.
Residential Service Coordinator
Embrace
04.2016 - 06.2019
- Ability to coordinate resident programs (educational, recreational, financial)
- Implemented various learning activities
- Tutor one on one students struggling with several subjects
- Imposed rules and guidelines they must carry out
- Develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site
- Creates monthly calendar and site newsletter with input from Community Director and other staff as needed.
Tutor
World Center Outreach
11.2016 - 12.2016
- Design and implement exercises and activities to facilitate students academic improvements
- Provide tutoring to students on a weekly basis
- Respond approximately to the needs of the students.
Counselor
Helpline Youth Counseling
02.2014 - 11.2015
- To support and advocate for enrichment and education group Maintain accurate case records
- This includes daily logs, progress notes, and other necessary data Informational reports that indicate the type of services provided for that month
- To attend weekly meetings includes procedural matters such as case reviews and program issues addressed
- Outreach to the community and promote available services to schools and parents within the surrounding areas
- Assist in mentoring, intervention and an after school program that serves youth in high risk environment or on probation.
COUNTY OF LOS
04.2011 - 10.2011
- Worked with adolescents every afternoon Monday-Friday at Los Padrinos Juvenile Hall
- Assisted the Probation staff with various tasks, including direct involvement with Juvenile probationers
- Provided tutoring in math and reading and assisted with homework assignments.
Education
Bachelor of Science -
Westwood College
Torrance, California05.2013
Skills
- Organizational skills
- Recruiting
- Crisis intervention
- Conflict Management
- Multitasking
- Conflict resolution
Timeline
Senior Housing Programs Manager
Safe Place For Youth
06.2024 - Current
Senior Director of Public Housing
Boys And Girls Club Of West San Gabriel Valley
06.2024 - 07.2024
Director of Family Services
Helpline Youth Counseling
05.2023 - 06.2024
Director of Adult and Youth Programs
Womenshelter Of Long Beach
08.2021 - 05.2023
Project Coordinator
Office of Samoan Affairs
09.2019 - 08.2021
Counselor Advocate
The People Concern
06.2018 - 09.2019
Tutor
World Center Outreach
11.2016 - 12.2016
Residential Service Coordinator
Embrace
04.2016 - 06.2019
Counselor
Helpline Youth Counseling
02.2014 - 11.2015
COUNTY OF LOS
04.2011 - 10.2011
Bachelor of Science -
Westwood College
Similar Profiles
Olivia FlintOlivia Flint
Access Center Director at Safe Place for YouthAccess Center Director at Safe Place for Youth
Karizma DavisKarizma Davis
Site Associate ABH at Safe Place For YouthSite Associate ABH at Safe Place For Youth
MICHELLE SAN JUANMICHELLE SAN JUAN
Senior Housing Programs Manager at Safe Place For YouthSenior Housing Programs Manager at Safe Place For Youth
Adrian CortezAdrian Cortez
Payroll delivery driver at CALIFORNIA EMPLOYERS SOLUTIONS, INC.Payroll delivery driver at CALIFORNIA EMPLOYERS SOLUTIONS, INC.
MAXWELL CARDENASMAXWELL CARDENAS
Cashier at Green Wave Matcha Break (Pop-Up Store)Cashier at Green Wave Matcha Break (Pop-Up Store)