Michelle Sanchez
Vaughan,ON
Summary
Successful sales professional with 10+ years in retail management.
Overview
11
11
years of professional experience
Work History
Sales Floor Manager
Mac cosmetics
Vaughan, ON
05.2013 - Current
- Ensured compliance with safety regulations by conducting regular inspections of the premises and equipment.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Conducted regular meetings with staff members to discuss new initiatives and goals.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Identified opportunities for process improvements within the store's operations by utilizing various methods such as surveys or focus groups with customers or staff members.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
- Interfaced with suppliers regarding purchase orders placed for merchandise needed for upcoming promotions or events.
- Identified potential vendors for merchandise selection based on market trends and consumer needs.
- Developed and implemented strategies to increase customer satisfaction and sales volume.
- Drafted monthly reports summarizing overall store performance metrics such as sales volumes, inventory turnover rates.
- Collaborated with other departments within the organization to ensure successful execution of promotional campaigns.
- Provided feedback on product knowledge training sessions for sales associates in order to improve their understanding of company products.
Store Manager
Aldo group
Toronto , Ontario
11.2021 - 12.2023
- Managed daily banking activities such as deposits and withdrawals.
- Conducted opening/closing duties fast and effectively
- Hired and trained new staff
- maintaining statistical and financial records. dealing with customer queries and complaints. overseeing pricing and stock control. maximising profitability and setting/meeting sales targets, including motivating staff to do so.
- Consistently reached sales targets
- Created a fun and motivating environment for staff
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Planned special promotions or discounts based on market trends.
- Developed relationships with suppliers to negotiate better prices.
- Performed regular price checks to ensure competitive pricing.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Updated POS system with new products and promotional offers.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Master of Arts - Business Administration
Humber College
Toronto, ON06-2013
Skills
- Sales Training
- Staff Scheduling
- Expense Tracking
- Sales Strategies
Timeline
Store Manager
Aldo group
11.2021 - 12.2023
Sales Floor Manager
Mac cosmetics
05.2013 - Current
Master of Arts - Business Administration
Humber College