Michelle Roseboom
St. Albert,AB
Summary
Well-qualified Senior Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
SENIOR PROPERTY MANAGER
City of Edmonton
Edmonton, AB
05.2016 - 04.2021
- Directed and supervised 30 support staff and daily operations of 939 residential units throughout 10 apartment building complexes, 10 townhouse complexes, 112 units spread over 35 condominium complexes, and 46 3rd party units.
- Implemented and directed maintenance team, managed daily work orders and purchase orders to various vendors.
- Coordinated annual inspections; develop and coordinate planned and cyclical, responsive, and preventive maintenance programs for all properties.
- Prepared annual maintenance and capital replacement budgets for each property.
- Coordinated extensive market and competitor research regarding occupancy, rent, and marketing strategies and prepared reports to recommend possible incentive programs.
- Prepared tendering bids for large renovation work; draft document for Standing Offer Agreements and Enduring Tenders.
- Overseen legal matters for company and industry-related.
- Conducted monthly property inspections and meetings with property managers.
- Implemented and manage approved budgets; review financial reports; complete variances reports.
- Conducted staff performance reviews and arrange additional training or corrective measures.
- Created training materials, monthly calendar, and marketing guidelines.
- Directed leasing operations to meet or exceed industry-accepted occupancy levels on all properties.
- Negotiated with contractors and subcontractors for various maintenance and renovation projects, supervise projects to ensure adherence with all project, safety, and compliance requirements.
- Recruited and train personnel, maintenance crews, and contractors to ensure all grounds-keeping, housekeeping, maintenance, and turnover renovations are completed on schedule and budget.
- Nurtured relationships with third-party vendors to acquire affordable property maintenance services.
- Ensured timely notifications to tenants concerning late payments, maintenance plans, and pest control schedules.
PROPERTY MANAGER
Osgoode Properties Ltd
Edmonton, AB
10.2010 - 01.2016
- Directed and supervised the daily operations of 1140 Residential units & 50,000 sq ft Commercial units.
- Supervised support staff of 25 property personnel.
- Prepared budgets with Executive Summaries, complete trimester reports, approve monthly cash flows, financials and completed variance reports for each property.
- Completed Annual Commercial Cost Budgets.
- Conducted extensive market & competitor research regarding occupancy, rent & marketing strategies.
- Negotiated contracts and reviewed market pricing for expenses.
- Conducted property inspections and monthly meetings with property managers including regular visits to Calgary.
- Overseen legal matters and industry related issues.
- Managed accounts, researched current trends to find increase opportunities, executed renewals, prepared reports to recommend possible incentive programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Created training materials, monthly calendar & marketing guidelines to promote the company image.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Prepare specifications for bid requirements and evaluated bid for service from third party vendors.
- Negotiated with contractors & subcontractors for various maintenance and renovation projects, supervise projects to ensure adherence with all project, safety and compliance requirements.
- Recruited and trained personnel, supervised maintenance crews and contractors, ensured all grounds- keeping, housekeeping, maintenance and renovation work completed on schedule and budget.
PROPERTY MANAGER
Mayfield Management Group Ltd
Edmonton, AB
06.1992 - 09.2010
- BUILDING/PROPERTY MANAGER,
- Actively served as on-site manager of 5 buildings with total of 200 units, overseeing all operations, marketing, leasing, maintenance, rent collection, scheduling and supervision of contractors and handling all tenant issues.
- Hand-selected for promotion to Property Manager, responsible for overseeing 1300 units in Edmonton, Elk Point, Red Deer and Calgary.
- Facilitate productive business relationships with major developer, serving as Project Manager overseeing and reporting all issues with contractors during renovations.
- Successfully steered leasing operations to generate high volume growth and revenue on behalf of company.
- Effectively hired, trained and directed on-site Managers and actively collaborated in Human Resource operation functions such as personnel terminations, evaluating performance and providing guidance/ mentoring.
- Consistently ensured delivery of quality customer service vital to sustaining and growing tenant base.
Education
CONDOMINIUM PROPERTY MANAGEMENT 100/200 - CONDOMINIUM PROPERTY MANAGEMENT
The Canadian Condominium Institute
Edmonton, AB04.2005
Property Management
Mount Royal College
Edmonton, AB11.2003
Skills
- Strong Communication Skills
- Maintenance Knowledge
- Performance Reviews
- Financial Budgeting And Reporting
- Repair Planning
- Performance Assessment
- Property Management Software Understanding
- Capital Projects Management
- Operational Efficiency
- Tenant and Owner Liaising
- Experience Team Leading
- Tenant And Eviction Laws
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
SENIOR PROPERTY MANAGER
City of Edmonton
05.2016 - 04.2021
PROPERTY MANAGER
Osgoode Properties Ltd
10.2010 - 01.2016
PROPERTY MANAGER
Mayfield Management Group Ltd
06.1992 - 09.2010
CONDOMINIUM PROPERTY MANAGEMENT 100/200 - CONDOMINIUM PROPERTY MANAGEMENT
The Canadian Condominium Institute
Property Management
Mount Royal College
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