Painting
Open To Work
Michelle Robbins
Dartmouth,NS
Summary
I am a dedicated and detail-oriented hospitality professional with over 10 years of experience providing exceptional customer service in fast-paced dining environments. I have developed strong skills in cash handling, quality control, teamwork, and maintaining high standards of cleanliness while delivering efficient and friendly service.
My time at Brightwood has been incredibly rewarding, and I am grateful for the experience and relationships I have built there. While I consider it a place that has felt like home, I am ready to take the next step in my career by challenging myself, expanding my skills, and embracing new opportunities for professional growth.
I take pride in being a dependable team player who contributes positively to both coworkers and customers. Creating a welcoming experience and providing exceptional service is what I enjoy most, and knowing I've made a customer's day a little brighter is one of the most rewarding parts of my work.
Work History
Server
Brightwood Golf and Country Club
Dartmouth, NS
10.2013 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders accurately, coordinating with kitchen staff to enhance service efficiency.
- Trained new servers on club protocols and menu offerings, fostering a collaborative team environment.
- Oversaw daily operations during peak hours, optimizing workflows to improve service speed and quality.
- Developed strong relationships with regular patrons, enhancing their overall dining experience at the club.
- Resolved guest complaints promptly, maintaining positive atmosphere and reinforcing club's reputation for excellence.
- Collaborated with management on event setups and catering services to ensure seamless execution of special occasions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked in a variety of roles over my years at Brightwood, so i am very versatile in switching tasks to get what needs to be done or trying out new things
Server
CACAO 70 Eatery
Dartmouth, NS
01.2019 - 12.2019
- Implemented best practices for table turnover rates, contributing to increased efficiency in service delivery.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
First Aid And Defib Training -
Serve Right -
WHIMIS -
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Supply restocking
- Quality control
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceFlexible work hoursCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Art History
Crafting