Michelle Rios
Menifee
Summary
Knowledgeable Senior Client Success Specialist with solid foundation in client relationship management and history of enhancing client satisfaction. Proven track record in resolving client issues efficiently and fostering long-term partnerships. Demonstrated ability in communication and problem-solving to ensure client success and retention.
Overview
8
8
years of professional experience
Work History
Client Success Specialist
Verse.io
05.2019 - 01.2023
- Contribute to creating and updating FAQs, user guides, and other support documentation.
- Helped train new employees, increasing team efficiency and shortening training period.
- Accurately document customer interactions, issues, and resolutions for future reference and analysis.
- Communicate effectively with customers, both verbally and in writing, using clear and concise language.
Registered Behavior Technician
Xcite Steps
08.2018 - 08.2019
- Improved language, communication, and social skills using ABA methods.
- Directed intervention strategies to mitigate problematic behaviors.
- Documented detailed observations of client progress during each session.
- Assisted in revising treatment strategies under BCBA guidance.
Customer Service Representative
Gazelle
05.2017 - 04.2018
- Addressed customer questions regarding products and services
- Handled customer complaints and provided solutions.
- Maintained comprehensive records of customer communications.
Customer Service Representative
Great Call
06.2015 - 03.2016
- Addressed numerous customer requests promptly through various channels.
- Aimed to resolve customer issues during the initial interaction, minimizing escalations, and improving customer satisfaction.
- Gathered and communicated customer insights to enhance company offerings.
Education
Bachelor of Science - Psychology
California State University of San Marcos
San Marcos05-2018
Skills
- Client advocacy
- Feedback collection
- CRM software
- Client onboarding
- Training and mentoring
- Customer retention
Timeline
Client Success Specialist
Verse.io
05.2019 - 01.2023
Registered Behavior Technician
Xcite Steps
08.2018 - 08.2019
Customer Service Representative
Gazelle
05.2017 - 04.2018
Customer Service Representative
Great Call
06.2015 - 03.2016
Bachelor of Science - Psychology
California State University of San Marcos
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