Darryl Sanchez
San Bernardino
Summary
Dynamic Client Success Specialist with a proven track record at Stance Health Solutions, excelling in client advocacy and strategic planning. Skilled in analyzing feedback to drive service improvements, while fostering strong relationships and mentoring team members. Committed to enhancing client satisfaction and operational efficiency through effective communication and collaboration.
Overview
18
18
years of professional experience
Work History
Client Success Specialist
Stance Health Solutions
10.2023 - Current
- Managed client closets, stock what is needed.
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance client engagement strategies and satisfaction levels.
- Analyzed client feedback to identify trends and recommend improvements in service delivery.
Account Manager
Mission Healthcare
12.2019 - 10.2023
- Led client relationship management to enhance customer satisfaction and retention.
- Developed strategic account plans, aligning services with client needs and goals.
- Facilitated cross-functional collaboration to deliver tailored solutions for clients.
- Analyzed market trends to identify growth opportunities and inform business strategies.
CDL Delivery Driver
SG Homecare
08.2017 - 12.2017
- Delivered medical supplies to clients, ensuring timely and accurate service.
- Delivered oxygen tanks by bulk to other locations.
- Maintained vehicle cleanliness and safety standards, conducting routine inspections.
- Collaborated with team members to optimize delivery routes for efficiency.
- Assisted in training new drivers on safety protocols and company procedures.
Account Manager
Lifecare Solutions
10.2007 - 06.2017
- Mentored junior team members on effective account management practices and tools.
- Implemented process improvements to streamline workflows and increase operational efficiency.
- Conducted regular performance reviews to assess account health and address concerns proactively.
- Established strong partnerships with key stakeholders, fostering trust and collaboration in service delivery.
Education
High School Diploma -
A.B Miller High
Fontana, CASkills
- Client advocacy
- Feedback collection
- Training and mentoring
- Team building
- Strategic communications
- Client relations
- Customer relations
- Strategic planning
- Schedule management
- Client onboarding
Timeline
Client Success Specialist
Stance Health Solutions
10.2023 - Current
Account Manager
Mission Healthcare
12.2019 - 10.2023
CDL Delivery Driver
SG Homecare
08.2017 - 12.2017
Account Manager
Lifecare Solutions
10.2007 - 06.2017
High School Diploma -
A.B Miller High