Michelle Ramos
Escondido
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
24
24
years of professional experience
Work History
Store Manager 2/Loss Prevention Captain
GameStop
06.2019 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Front End Supervisor/Safety Captain
Vons
03.2010 - 08.2017
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Oversaw installation of new checkout software, minimizing errors and speeding up transactions.
- Ensured compliance with inventory management procedures, reducing discrepancies and losses.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Improved customer checkout experience with introduction of faster, user-friendly payment systems.
- Initiated rewards program for employees, resulting in increased motivation and job satisfaction.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Head Cashier
Big 5 Sporting Goods
11.2000 - 02.2010
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Maintained stock to meet expected customer demand.
- Ensured compliance with financial and security policies, safeguarding store assets.
- Promoted culture of excellence and continuous improvement among cashier team.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
Education
High School Diploma -
San Dieguito High School
Encinitas, CA06-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager 2/Loss Prevention Captain
GameStop
06.2019 - 04.2025
Front End Supervisor/Safety Captain
Vons
03.2010 - 08.2017
Head Cashier
Big 5 Sporting Goods
11.2000 - 02.2010
High School Diploma -
San Dieguito High School
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