Michelle Perez
Riverside
Summary
I am currently a full-time nursing student, estimated to graduate September, 2024. I have plenty of background experience working with people and assisting with their customer needs. Additionally, I have successfully obtained effective nursing skills throughout my clinical hours within my nursing program.
Overview
12
12
years of professional experience
Work History
Regional Sales Representative
Field Sport Inc
Ontario, CA
01.2016 - 08.2023
- I started working for Field Sport Inc as a customer service representative in January 2016
- By March 2016 I was promoted to Office Assistant & Vendor Central Manager
- As a customer service representative, I was in charge of communicating with customers via email in regards to orders placed, answering phones, processing orders and returns
- As an Office Assistant and Vendor Manager I had a variety of tasks I was in charge of daily
- Office assistant- I worked with a multi-line phone, copy machine, scanned and filed documents, prepared quarterly business tax reports using Microsoft Excel, write out checks for bills and collect payment for invoices
- Vendor Manager- I was in charge of our business relationship within our company and Amazon
- I took care of bulk buys, processed weekly PO's, and negotiated any changes with our Co-Op Terms and Conditions
- I worked with QuickBooks to process and create invoices
- September 2018, I was a Regional Sales representative
- I was in charge of processing new dealer's information in our data system and maintaining a business relationship with our customers via phone and email.
BDC- Business Development Representative
Penske Toyota Scion of West Covina/Penske Audi of West Covina
West Covina, CA
07.2014 - 01.2016
- As a Business Development Representative, I worked with customers scheduling appointments for service and assisting them with any issues that they experienced with their vehicle
- I worked with inbound and outbound calls, processed customer's information into our system, and dealt with a multi-line phone daily.
Sales Associate/CSR
Ross
Montclair, CA
04.2012 - 07.2014
- As a Sales Associate and Customer Service Representative at Ross, I worked with customers; arranged the clothes by size, style, and tag descriptions
- I worked in the fitting rooms counting the customers items before entering the fitting rooms
- I also worked with a multi-line phone and assisted customers calling in with any questions or concerns.
Recovery team/Seasonal
Macy's
11.2011 - 01.2012
- As a Recovery team member, I worked customer service helping the customers with any questions
- I also worked arranging clothes, folding the clothes on the tables, arranging the racks, sorting clothes by name brand, and doing some go-backs.
Education
Vocational Nursing Diploma - Vocational Nursing
American Career College
Ontario, CA09.2024
High School Diploma -
Valley High School
Hacienda Heights, CA06.2009
Skills
- Professional Networking
- Leadership skills
- Communication skills
- Team Player
- Computer savvy
- Bilingual (Spanish & English)
- Bedside patient care
- Assist with ADL'S
- Monitor vital signs
- Administer medication
- Administer injections
- Wound care
Job Related Training
I have great communication skills and leadership skills. I can adapt to any type of environment and complete my work with little to no supervision. I am computer savvy. I work well with others in groups to get work done faster, but I can work alone just as well.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Regional Sales Representative
Field Sport Inc
01.2016 - 08.2023
BDC- Business Development Representative
Penske Toyota Scion of West Covina/Penske Audi of West Covina
07.2014 - 01.2016
Sales Associate/CSR
Ross
04.2012 - 07.2014
Recovery team/Seasonal
Macy's
11.2011 - 01.2012
Vocational Nursing Diploma - Vocational Nursing
American Career College
High School Diploma -
Valley High School