Michelle Parayaoan
Ottawa,ON
Summary
Driven by a commitment to excellence, I honed my multitasking and customer satisfaction skills at Fairmont Chateau Laurier, ensuring guest needs were not just met but exceeded. Leveraging adaptability and a keen eye for detail, I improved service delivery by streamlining processes, contributing to a significant enhancement in guest experience and operational efficiency.
Overview
6
6
years of professional experience
Work History
Dental Clerk - Cleaner
Gilmour Dental Centre
07.2022 - Current
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Housekeeping
Karen Chadwick
09.2018 - Current
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Enhanced client satisfaction by providing exceptional housekeeping and organizational services.
- Assisted with light housekeeping duties as well as running errands.
- Promoted a safe and comfortable environment by performing light housekeeping duties and maintaining cleanliness.
In-room Dinning Server
Fairmont Chateau Laurier
11.2023 - 03.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- Ensured proper handling and storage of food items by adhering to established guidelines for food safety.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
Minibar Attendant
Fairmont Chateau Laurier
08.2022 - 03.2024
- Optimized inventory management through regular audits of stock levels within each room''s mini bar.
- Ensured proper billing for guests by accurately recording consumed items from mini bars.
- Contributed to positive online reviews through exceptional service and attentiveness towards guest needs related to mini bars usage.
- Acted as a reliable team player within the housekeeping department, supporting colleagues with additional tasks when necessary to ensure overall success and satisfaction for hotel guests.
- Coordinated with front desk staff to efficiently address guest inquiries or concerns regarding mini bar charges.
- Exceeded guest expectations by anticipating needs and providing personalized recommendations based on preferences for mini bar selections.
- Supported hotel''s overall appearance by keeping storage rooms clean and well-organized for easy access to inventory.
Assistant Resident Manager
Q-Residential
11.2020 - 11.2021
- Provided exceptional customer service by responding promptly to inquiries from current and prospective residents.
- Collaborated with maintenance staff to prioritize work orders, delivering efficient service to residents.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
- Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Bachelor Of Secondary Education - Agriculture
Pangasinan State University
Pangasinan, Philippines10.2002
High School - Graduate -
Pangasinan School of Arts And Trades
Pangasinan, Philippines03.1998
Skills
- Customer Satisfaction
- Multitasking
- Active Listening
- Adaptability and Flexibility
- Reliability
- Self-awareness
- Motivational Skills
Languages
English
Full Professional
Timeline
In-room Dinning Server
Fairmont Chateau Laurier
11.2023 - 03.2024
Minibar Attendant
Fairmont Chateau Laurier
08.2022 - 03.2024
Dental Clerk - Cleaner
Gilmour Dental Centre
07.2022 - Current
Assistant Resident Manager
Q-Residential
11.2020 - 11.2021
Housekeeping
Karen Chadwick
09.2018 - Current
Bachelor Of Secondary Education - Agriculture
Pangasinan State University
High School - Graduate -
Pangasinan School of Arts And Trades